Scams illegally use the Bunnings' name and logo to trick people into giving out personal information.
These schemes target people using fake emails, Facebook pages, text messages and/or websites offering the opportunity to win, or receive, gift cards, prizes, or false employment opportunities.
These scams are represented in some of the following ways:
- Filling out a 'customer satisfaction' survey and giving personal details
- Sharing, commenting and 'liking' a Facebook page
- Calling a specified telephone number and providing personal information
- Other organisations making contact to ‘confirm’ personal details
- Claiming a ‘prize’ in a Bunnings branded email and filling in personal information to collect the prize
Bunnings is in no way associated with any of the above activities and does not use email or social media for any promotions offering free gift cards. Bunnings will also never ask for personal information, or banking details in unsolicited communications.
Bunnings works with third parties to take action against these scams and encourages customers to help eliminate them and protect others by also reporting your experience to the ACCC.
If you think that you may have become a victim of a scam, here’s a few things you can do:
- Think carefully about what information you may have provided to fraudsters. Write down what you remember sharing.
- If you provided any banking or other financial details such as a credit card number, contact your financial institution immediately. Be sure to monitor your accounts closely in the future as well.
- If you provided any usernames or passwords, immediately change your passwords to a new and secure version. If you use the same password with multiple online services, change your password at those services too.
- If you’ve shared other personally sensitive information, such as your driver’s license number, Medicare, passport or contact details (such as your mobile phone number), then you may want to visit IDCare at www.idcare.org. IDCare can help you with how to address potential identity theft.
- Consider filing a report at www.cyber.gov.au/acsc/report. This will assist law enforcement become better resourced to provide assistance to victims.