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Frequently asked questions

Bunnings Marketplace products are sold online and delivered directly to customers by the third-party Trusted Sellers that we have partnered with. This means you won’t be able to find Bunnings Marketplace products stocked in your local Bunnings store.
As Bunnings Marketplace products are sold and delivered by third-party Trusted Sellers, the Bunnings price guarantee and lowest prices policy does not apply to products sold on Bunnings Marketplace.
Once the Trusted Seller has shipped your order, you may receive a tracking link within your dispatch confirmation email. Some of our Trusted Sellers use logistics services that don’t offer tracking so you may need to contact the seller directly for more information.
You can contact the seller of a Bunnings Marketplace product via the Contact Seller link in your initial order confirmation email. Alternatively, if you have a Bunnings account, you will be able to contact them via your Order History.
You may receive multiple parcels if you are ordering different Bunnings Marketplace items from different Trusted Sellers. This is because Bunnings Marketplace products are sold and delivered by third-party Trusted Sellers and these products may be dispatched from anywhere in Australia.
Unfortunately, we do not offer Click & Collect service for Bunnings Marketplace products.
If you have tried contacting the Trusted Seller about a problem with your order and haven’t been able to resolve an issue, the Bunnings customer support team ([email protected]) will be happy to assist.
If you have a problem with your order, please contact the Trusted Seller by clicking on the Contact Seller link in your order confirmation email or via the Order History page when you log into your Bunnings account.

Our Trusted Sellers have their own individual returns and refunds policies, which are available on each product page. Please review the sellers returns and refund policy for more information. Refunds will be processed, by the Trusted Seller, back onto the original payment method used at the time of purchase.

For hygiene reasons, unfortunately our Trusted Sellers cannot accept returns of Bedding & Manchester products that have been opened.
If you have received an item that is faulty, please contact the seller via clicking on the Contact Seller link in your order confirmation email or via the Order History page when you log into your Bunnings account. If you find the seller is failing to meet the consumer guarantee, please contact the Bunnings Customer Support team.
If you haven’t received the correct item or the item you have received is different to the item listed, please contact the seller via clicking on the Contact Seller link in your order confirmation email or via the Order History page when you log into your Bunnings account. If you can’t resolve the issue with the seller directly, please contact the Bunnings customer support team.
If you have received a damaged item, please contact the seller via clicking on the Contact Seller link in your order confirmation email or via the Order History page when you log into your Bunnings account. If you can’t resolve the issue with the seller directly, please contact the Bunnings customer support team.

Unfortunately at the moment no, you cannot use your PowerPass card to purchase Bunnings Marketplace products.

Unfortunately no, at the moment you are unable to use a Bunnings Gift Card to purchase Bunnings Marketplace products.

If you would like to receive a invoice for your order, please contact the Trusted Seller by clicking on the Contact Seller link in your order confirmation email or via the Order History page when you log in to your Bunnings account.

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