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Creating the best experience for everyone

We are committed to creating the best and most inclusive customer experience that we can to support our local communities. We have a number of services available that make it easier for everyone to shop in-store.

Carpark with the store in the backdrop
sensory maps are now available in store maps
Sensory Maps are available at all of our stores. Bunnings store sensory maps support customers with sensory restrictions to help plan their journey before they arrive and navigate our stores. The sensory maps are accessible on each store page.

 

Bunnings has developed a training program for team members to learn Auslan and New Zealand Sign Language (NZSL) through the support of external organisations in Australia and New Zealand. Over 5,000 team members have now completed these programs. You may also notice Auslan or NZSL stickers on the team member name badges, if you do feel free to use sign language with them. Our team may still be learning so please be patient. We hope this provides extra support to our customers who are DEAF who may need this assistance. 

At Bunnings we are committed to creating a welcoming workplace and customer experience. We value the diversity and inclusion of our team and aim to reflect the local community we serve at our sites. You may have noticed team members wearing stickers on their name badges. These are designed to support and celebrate our team – and to assist customers who shop with us in store.  Attached are examples of the name badge stickers and their explanation.

Wide shot of carpark and store entrance
Accessible parking is available at the entrance of all of our stores.

 

Toilet signage in store
Most of our stores have accessible toilets, as well as baby change tables.
Bunnings TM loading items into a car out the front of a Bunnings store
We offer a carry-to-car service for customers who need assistance loading items into their car.
Team members and customers working in a DIY workshop
D.I.Y. Workshops provide free interactive information sessions for customers; everyone is welcome.

Our Click & Deliver service allows customers to purchase items online and have the items delivered to their door.

Car park with click and collect signage
Our Drive & Collect service enables customers to order online and collect their items from their local Bunnings store. This is a contact-free process, allowing customers to stay in their car while our friendly team loads their items.
Escalators at the store entrance
Multi-levelled stores are equipped with escalators and elevators. This ensures our stores are ability-friendly and accessible for everyone.

 

Shot of the entrance with all the trollies lined up 
We provide trolleys for customer use, including trolleys with baby seats to ensure child safety.

Most of our stores have wheelchairs and wheelchair/mobility trolleys available. Please speak to our friendly team if you require this during your visit.

Person holding a phone with a store map on it as they walk down an aisle.
The Bunnings Product Finder App helps customers to plan their visit to our stores. The App provides descriptions of each item, including aisle and bay numbers, to ensure all of our customers can be prepared and feel confident navigating through our stores.