For our contractors & suppliers working at Bunnings

At Bunnings, we take our responsibility to look after the safety of everyone who works with us and visits our stores seriously. Before undertaking any work at a Bunnings site, your business and individuals will need to be pre-qualified and complete all onboarding activities in Rapid Global.

Further information on each of the steps is covered in the following User Guide.

You can find Frequently Asked Questions here, with the most asked as follows:

How do I register in Rapid Global?

Your company needs to be invited to Rapid Global by a Bunnings representative. To obtain an invitation, please reach out to your Bunnings contact.

Once invited, you will receive an email from Rapid Global with a link to register your company.

Please note: The email address [email protected] is used to communicate. Please look out for this and check your Junk mail.

I’ve registered my company; what’s next?

The team at Rapid Global will verify your insurance and business documentation that have been uploaded, as well as your responses to the pre-qualification questions. During this time, you will not be able to access your registration information in the Rapid Global portal. Rapid Global will contact you via email to inform you of next steps.

Who can I talk to about meeting the criteria so we can continue to keep working at Bunnings?

You will need to speak to your Bunnings contact, who will usually be the Bunnings Team Member who engaged or manages the relationship with your company.

Does my company need to pay for the cost involved with pre-qualification?

No, the Rapid Global pre-qualification costs are covered by Bunnings.

How do I issue induction keys to my team?

Once you are compliant in Rapid Global at a company level, it is now your responsibility to manage & issue inductions to your workforce in your MyRapid Portal. This means you will need to:

• Invite your individual workers/vendor representatives. For a how to invite, click here.
• Deactivate any individual workers/vendor representative. For a how to deactivate, click here.

Further information on each of the steps is covered in the following Handy Hints Guide.

You can find Frequently Asked Questions here, with the most asked as follows:

If I am not compliant in Rapid Global, can I still complete work onsite today?

If you are performing physical work at a Bunnings site you must be compliant in Rapid Global in order to access site.

How do I register and complete my inductions in Rapid Global?

Your employer needs to issue you an induction key to Rapid Global. Once issued, you will receive an email from Rapid Global with a link to complete your onboarding activities & induction(s).

Please note: The email address [email protected] is used to communicate. Please look out for this and check your Junk mail.

I am compliant in Rapid Global yet when I have scanned the site’s QR code it was unsuccessful. What is wrong?

Generally it is due to one of the following problems:

• Check your surname and mobile number are the same as registered in MyRapid account
• Ensure you are scanning the QR Code with your mobile phones camera (please note the Rapid Access App cannot be used to sign in at a Bunnings site)
• Have you hit the SUBMIT button at the last step of the sign-in process
• Speak to your employer to ensure the company you work for is compliant in Rapid Global

What if I don’t have a smart phone/mobile device to sign in onsite?

If you don’t have a smart phone to sign in, you can ask a Bunnings team member for a Zebra device and use the QR Reader App to scan the Rapid Global QR code.

If I am not compliant as a contractor or supplier in Rapid Global, can I sign in as a visitor on the system?

If you are performing physical work, you cannot sign in as a visitor.

Landlord companies are only required to register in Rapid Global to issue induction keys to the contractors they engage to perform work at Bunnings sites.

Further information on each of the steps is covered in the following User Guide which includes FAQs.

The Rapid Support page is a great place to go to get help with step by step guides and videos. Please click here to view.

If you need technical assistance as you use the Rapid Global system, please feel free to call the Rapid Global Client Services Team on 1800 307 595 (AUS) or 0800 307 595 (NZ), Monday - Friday, 8.30am - 6:00pm (AEST) or email them at [email protected].

If you have any further questions, please feel free to get in touch with your Bunnings Representative.