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Click & Collect
Shop online and then collect your order in-store with our Click & Collect service. Now available at eligible warehouses across Australia.
The service
The Click & Collect offer is available to customers at select locations nationally, with a wide range of items available to be purchased online. Once your order is submitted and processed, you will receive a confirmation email/SMS letting you know its ready for collection. At this time you may also like to book in a collection time for our Drive & Collect service, where a team member will bring your order out to your vehicle at a pre-selected time. When collecting your order, please bring your confirmation email and ID.
Where do I collect my item from in-store?
Your Click & Collect items will be available for collection at the dedicated online pick-up counter at the front of our store.
How long will my order take to process?
Orders placed by 4pm will be available for pick-up the next day from 9am*. Orders placed after 4pm will be processed the following day. You'll be contacted when your order is ready for collection.
What if I need to return an item(s) that I ordered?
Simply come into any of our Bunnings warehouses, and we'll happily assist you with a return or exchange.
Click & Collect from our wide range
More information
Frequently asked questions
Where is Click & Collect available?
You can Click & Collect at all of our warehouses in Victoria (excluding Brunswick, East Pakenham and Werribee), New South Wales (excluding Carlingford, Gordon, Valley Heights and Warringah Mall), Western Australia (East Victoria Park, Kalamunda), Tasmania, South Australia, Northern Territory, Queensland and ACT.
Products available for Click & Collect will have the Click & Collect icon visible on the website.
Orders placed by 4pm will be available for pick-up the next day from 9am*. Orders placed after 4pm will be processed the following day. You'll be contacted when your order is ready for collection.
How quickly can I collect my order after buying it online?
1. Orders placed by 4pm will be available for pick-up the next day from 9am*.
2. Orders placed after 4pm will be processed the following day. You'll be contacted when your order is ready for collection.
*Pick up is not available Christmas Day or Good Friday.
How will I know my order was successful?
After placing an order, you'll receive an order confirmation and payment receipt via email.
Where do I collect my item from in-store?
Your Click & Collect items will be available for collection at the dedicated online pick-up counter at the front of our store.
Can I inspect an item in-store before taking it home?
Yes, you can inspect the item before taking it home. Our standard exchange and refund policies also apply to Click & Collect.
What if I change my mind after paying for my item?
You can easily cancel your order post purchase. Please contact Bunnings Customer Support on 1800 797 586 to cancel an order.
Our contact hours are:
Monday - Friday 7am - 8pm AEDT
Weekends 7am - 7pm AEDT
How do I get express Click & Collect at Bunnings?
OnePass members can select express Click & Collect on eligible products at checkout. For more information on express Click & Collect please visit bunnings.com.au/OnePass
Ordering
Why can't I see Click & Collect at all stores?
You can Click & Collect at all of our warehouses in Victoria (excluding Brunswick, East Pakenham and Werribee), New South Wales (excluding Carlingford, Gordon, Valley Heights and Warringah Mall), Western Australia (East Victoria Park, Kalamunda), Tasmania, South Australia, Northern Territory, Queensland and ACT.
These products will have the Click & Collect icon visible on the website.
How does Click & Collect differ from the current Special Orders Online offer?
Special Orders identifies our extended range that is not stocked in-store. These products are ordered once an order is placed and have longer lead times.
Why do I need to provide my address when ordering online and picking up from store?
We currently require full address details to help validate customer identification.
Why do you need my phone number?
In the event a store needs to reach you, providing your phone number will allow us to reach you directly to discuss your order.
How quickly can I collect my order after buying it online?
1. Orders placed by 4pm will be available for pick-up the next day from 9am, excluding Christmas Day and Good Friday.
2. Orders placed after 4pm will be processed the following day. You'll be contacted via email when your order is ready for collection.
How will I know my order was successful?
After placing an order, you'll receive an order confirmation and payment receipt via email.
Picking up your order
Where do I pick up my order?
Online orders can be picked up from the online pick-up counter at the front of the store.
What do I need to bring when picking up my order?
You need to bring photo identification and a copy of your order confirmation.
How does the in-store pick-up process work?
You'll be notified that your order is ready for pick-up. Please bring photo identification and your order confirmation to the online pick-up counter at the front of the store.
Once my order is ready, how long will it be available for pick-up?
We will hold your order up to 5 days from when you receive your ready to collect notification. If for any reason you cannot make it within this timeframe, please contact the store and our team will be happy to assist you.
Can someone else pick up my order on my behalf?
Yes, someone else can pick up your order on your behalf. They’ll need to provide a copy of the order confirmation in store when collecting your order, and photo identification.
What if my Click & Collect order is missing an item(s)?
In the event your order is missing an item, the store will arrange for those items to be brought to your selected Click & Collect store. In this event, the store will contact you to arrange a suitable date and time for collection.
What items are available for next day Click & Collect?
Currently, only products at warehouses in Victoria (excluding Brunswick, East Pakenham and Werribee), New South Wales (excluding Carlingford, Gordon, Valley Heights and Warringah Mall), Western Australia (East Victoria Park, Kalamunda), Tasmania, South Australia, Northern Territory, Queensland and ACT are available for next day Click & Collect.
These products will have the Click & Collect icon visible on the website.
Can I inspect an item in-stock before taking it home?
Yes, you can inspect the item before taking it home. Our standard exchange and refund policies also apply to Click & Collect.
Returns, cancellation and refunds
I’ve changed my mind, can I return the item?
Yes, you can return an item if you've changed your mind.
What happens if I do not pick up my order within 5 days?
If your order remains uncollected after 5 days, a refund for the total purchase price will be processed automatically. If you need more time or have special circumstances, please reach out to the store and our team will be happy to assist you.
What if I need to amend or cancel my order?
To cancel an order, please contact Bunnings for a full refund via our Customer Support team on 1800 797 586, available between 5am and 12pm AEST daily.
What if I need to return an item(s) that I ordered?
Simply come into the store you placed your order with, and we'll happily assist you with a return or exchange.
What if I change my mind after paying for my item
You can easily cancel your order post purchase. Please contact Bunnings Customer Support on 1800 797 586 to cancel an order.
Our contact hours are:
Monday - Friday 7am - 8pm AEDT
Weekends 7am - 7pm AEDT
Help
How do I get help with my online order?
Please email Bunnings Customer Support at [email protected] or call 1800 797 586.
Operation hours are:
Mon to Fri 7am to 8pm AEST
Sat to Sun 7am to 7pm AEST
How does Bunnings protect my personal details?
Our privacy policy details how we comply with our obligations under Australian and New Zealand privacy legislation. This policy covers all of our dealings with our customers and the public, apart from our dealings as a credit provider.
I can't sign into my account, can you help?
If you're having trouble signing in to your account, please contact us for assistance.
I’ve forgot my username, can you retrieve it?
If you've forgotten your username, please contact us for assistance.
I’ve forgotten my password, can I reset it?
You can reset your password if you've forgotten it.
Payment
What methods of payment do you accept?
Payment can be made by Visa, Mastercard, Amex, PayPal and Zip.
When will I be charged for my order?
Payment will be processed immediately following a successful transaction.
Are my personal details safe?
Yes, read more about our commitment to protecting your privacy and personal information in our privacy statement.
Can I pay with a gift card online?
You can't pay with a gift card online at this time. This service will be available in the future.
The price has changed since I placed my order, can I get the lower price?
If the product price has changed since placing your order, please email Bunnings Customer Support at [email protected] for assistance.
Can I pay with PayPal?
Yes, PayPal is available as a payment option for online orders excluding gift cards.
Can I pay with Zip?
Zip is available in-store and online for products excluding gift cards.
Can I pay with AfterPay?
No, AfterPay is not available as a payment option.
Price guarantee
Do you price match products online?
Our price policy also applies online. Please email Bunnings Customer Support at [email protected] to process the price match and place your order.
What's your price policy?
Your account
How do I create a Bunnings account?
Click 'Sign in' at the top of the homepage, then select 'Create a profile' to sign up for a Bunnings account.
I'd like to close my account
To close your account, please contact us for assistance.
Id like to unsubscribe from the Bunnings newsletter
To unsubscribe from Bunnings newsletters, select 'Unsubscribe' once you've logged into your profile.
How can I contact you to ask a question or provide feedback?
You can email the Bunnings Customer Support team at [email protected] or provide feedback online.
Terms and conditions
Please ensure you have read and understood the terms and conditions.
