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The app is not downloading from the App Store. How can I fix this?
This is not an app issue however you can clear the cache from within the Google Play Store or Apple Store.
If I am experiencing technical issues or need help, can I talk to someone?
Where can I review the Privacy Policy for the App?
Why does it require my location services?
Can I purchase products in the App?
Where can I find more information about how to shop online?
What methods of payment are accepted in the App?
Can I collect Flybuys points when purchasing from the App?
Can I view product locations on the map?
Yes, if the product location information is available, you can view where your product is on the store map by clicking through the ‘Aisle’ button from search results or the product details page. You can also add a path to view the quickest way to get there by the store entrance you are coming from.
Why does my selected product display "No aisle info”?
If we don't have aisle information for a product, it's best to seek help from a Team Member in-store.
Why does my selected product direct me to the Special Orders desk?
The product you are trying to find may be a product that we need to order in. To find out more, go to our Special Orders desk and talk to a Team Member. You can view the location of the Special Orders desk on the map. Some Special Order products can also be purchased through the app.
Why was the stock level or aisle location for my product incorrect?
The product I am looking for is out of stock at my local store. How can I find where it is available?
You can view nearby store stock by clicking the check other stores' button on the product details page for each item.
Can I see my whole list on the map?
Yes, you can. Select the ‘View Items on Map’ banner from within your list. You will then be shown a path through the store to collect all the products on your list. You can check products off as you go.
Can I see the best path through the store to collect my products based on my entry point?
Yes, you can. Simply go to the map and tap the pin in the top left corner. From here, you can select your entrance point. The products on your list will then be arranged in the fastest way for you to navigate through the store.
Will my Bunnings app lists integrate with my website Project Lists?
Can I access the interactive map for my local store?
There are two ways you can access the interactive map for your local store. Firstly, they can view the location of a product directly from the product's information page by clicking on 'View Map.' This option will zoom to pin-point the product's location. Secondly, they can access the store's overall map by clicking on the 'Store' tab and selecting 'View Store Map.'
Why does my store not have a map?
A store may be under construction or new to the network. In this case, a new Interactive Map will be available soon.
Can I see what services are available at my local store?
Yes! Simply click on the stores tab and tap ‘view store map’. From here, tap ‘open’ in the bottom right corner to pull up the services available.
Why do I need a Bunnings account?
A Bunnings Account helps us to personalise your experience for you. By creating an account, you can access your online and store receipts for easy returns and warranty storage. You can add products to your cart and purchase them from the app. You can also create multiple lists and have them sync between the app and website if you are signed into your account.
Can I login and see my account details?
Yes. You can login to your Bunnings Account in the app. Not a Bunnings Account customer? That’s okay – you can sign up from the app too!
Are my app account details the same as my website account details?
Yes. You can use your same Bunnings account details via both the app and website.
Can I log into the Bunnings App using my OnePass subscription details?
Can I view my past purchases?
How do I save my receipts using the Bunnings app?
There are two ways to save a digital receipt into your account. Select the ‘Account’ tab on the app, and when signed in, a Digital Card QR code will display. Show this at the in-store register or scan at the self-checkout.
Alternatively, provide your mobile phone number at the in-store register or self-checkout when prompted, an SMS link with your digital receipt will be sent through. Follow the prompts from your SMS to save your receipt to your account and it will sync across to your app.
How long will it take for my digital receipt to appear in my account?
What do I do if I have feedback or suggestions for improvements?
I’d like to close my account