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At Bunnings we are committed to protecting your privacy and being open and transparent with our data collection practices.
Bunnings’ Privacy Policy explains how we handle your Personal Information and how to contact us or make a complaint about your privacy.
We may need to update this policy from time to time but if we do, we will post the updated version on this page. The current version of this policy was last updated in September 2024.
This Privacy Policy applies to Bunnings Group Limited, Bunnings Limited and all of its Australian businesses including Tool Kit Depot and Beaumont Tiles (Bunnings, we, us).
The Privacy Act 1988 (Cth), defines Personal Information as information or an opinion about an identified individual, or an individual who is reasonably identifiable:
The Privacy Act 2020 (NZ) defines Personal information as information about an identifiable individual.
Any time we use the term Personal Information in this policy, we are referring to this legal definition of the term.
The types of Personal Information that we collect about you depends on which products and services you use, how you transact or interact with us and our relationship with you. These may include:
Identity and Contact Information - This is information we need to confirm your identity such as your name, contact details, date of birth, age and proof of identity documents
Transaction and Interaction Information - This is information about how you transact and interact with us such as purchases and orders and your product and service preferences. It also may include member numbers or identifiers for loyalty schemes or membership/subscription programs (including Flybuys, OnePass, PowerPass, TKD Club, TKD Trade and Beaumont Trade Club), team member discount card details, your responses to surveys or feedback you may provide us with.
Financial Information – This includes information like your payment history, credit history, income details, bank and cheque account details, credit card details and gift card details.
On-site Information - This is information we collect when you visit Bunnings’ premises. For example, images from cameras in our stores (including in car parks, pick up areas and store entrances), images from facial recognition software and vehicle number plate details.
Online Activity - This includes information about how you interact with our websites, apps, ads, social media profiles and electronic communications including what you click on. It may also include software versions, device identifiers (like IP address), device location, dates, times, file metadata, referring website/app, data entered, and user activity such as links clicked, app installations, app launches, adding items to a basket, adding items to a wish list and making purchases.
This may be done via the use of cookies, tags and pixels.
Profile Information – This includes information about you including age, gender, occupation, general location and your preferences, interests and opinions.
Employment Information – If you apply for employment with us, this may include details such as employment history and education.
Sometimes you may provide Personal Information about other individuals to us.. In those cases, it’s your responsibility to tell them you’re giving us their Personal Information and about this Privacy Policy.
We collect your Personal Information in a number of ways.
You provide it to us
You might provide us with your Personal Information in circumstances such as:
We collect it ourselves
We may collect information ourselves such as:
We collect it from other sources
We might collect your Personal Information from other sources such as:
Our websites and apps may contain links to other websites and apps which are owned or operated by other parties. If you access any third party website or app from our website, Personal Information about you may be collected by that third party website or app. We are not responsible for information on, or the privacy practices of such websites or apps.
If you choose not to provide us with your Personal Information when requested we may not be able to provide all of our products and services to you. For example, we will not be able to conduct deliveries without address details.
We collect, store, use and share Personal Information in a number of ways. including to provide and improve our products and services personalise our services and operate our business effectively. Some examples are set out below.
Transactions, Accounts and Promotions
We use your Personal Information to handle transactions you make with us including:
Communication
We use your Personal Information to communicate with you including to advise on, promote and advertise our products and services and to consider and process feedback and complaints that you may make to us.
Improvement of our services and customer experience
We may use your Personal Information to maintain and improve our products, services and processes and to develop new ones including:
We may use inferred characteristics produced through data analysis, for improving products and service offerings
Marketing, Advertising and Personalisation
Subject to applicable laws and opt out requests we may use Personal Information to identify your preferences and to personalise advertising and content displayed to you as well as other direct marketing, personalised communications and identifying similar types of customers.
We may also use Personal Information about you from our Related Companies and Flybuys to help personalise our website/app appearance and our direct marketing communications to you.
How do you opt out or unsubscribe
You can opt out of direct marketing by using the opt out details provided in our direct marketing communications or in the case of targeted online advertising, by managing your preferences in digital platforms such as Google or Facebook.
Analysis and reporting
We may use Personal Information to understand your preferences and interests and to produce other insights including:
Safety, Security and fraud detection
To help prevent and detect fraud and protect the health, safety and security of our customers, team members and others including:
Corporate/Other Services
We may also use your Personal Information:
We may share your Personal Information with a range of third parties who assist us in carrying on our business including:
We may also share your Personal Information with other parties, including:
We handle our Team Members’ and contractors’ Personal Information in accordance with this Privacy Policy.
In the case of our team members and contractors we may use Personal Information for the purposes of your employment with Bunnings.
If you apply for employment with us, Personal Information we collect may include details regarding your employment history, background checks (eg police and reference checks), educational qualifications and similar information. We also work with third parties to assist with aspects of the recruitment and employment process and may disclose your Personal Information to them.
As a participant in Flybuys Australia we may collect from Flybuys Australia (and share and combine Personal Information with Flybuys) the Personal Information of Flybuys members who are Bunnings customers (including contact details, transaction information, interactions with Flybuys Australia and insights from interactions with Flybuys) Australia:
We will also collect Personal Information about Flybuys Australia members who are Bunnings customers from those customers and from other sources set out in this Privacy Policy and may combine the Personal Information that we receive from Flybuys Australia with other Personal Information we collect about the customer.
We may retain Personal Information about a customer who is a Flybuys Australia member after they have ceased to be a Flybuys Australia member (or after we have ceased to be a Flybuys Australia participant) if we need to use the information for a reason set out in this Privacy Policy or any other lawful purpose.
As a participating brand in OnePass, we may collect from OnePass and other participating brands (Participating Brands) the Personal Information of OnePass members (including contact details, historical and future transaction information, historical and future interactions with OnePass and other Participating Brands and insights from interactions with OnePass and other Participating Brands):
We may combine the Personal Information received from OnePass with other Personal Information we collect from or about you. That combined information may be shared with OnePass and Participating Brands in accordance with our Privacy Policy and the OnePass Privacy Policy.
We may retain Personal Information about our customers after they cease to be a OnePass member (or after we have ceased to be a OnePass Participating Brand) for the uses set out in this Privacy Policy or any other lawful purpose.
Some of the third parties we share your Personal Information with are located outside of Australia for example USA, Singapore, EU countries, New Zealand, Japan, Vietnam, India and United Kingdom. We require these parties to take appropriate measures to protect your information and ensure the sharing is in accordance with applicable law.
Your Personal Information may be stored by us in various forms including both electronic and hardcopy sometimes with the assistance of data storage service providers. We have a range of security measures in place to protect the Personal Information under our control from misuse, interference, loss, unauthorised access, modification or disclosure. Some of the measures we use include secure premises and facilities, security testing, access controls, encryption and firewalls.
You can direct any questions or complaints about this Privacy Policy to the Bunnings’ Privacy Officer. See “How to contact Bunnings” below.
We’d like the chance to resolve any complaints you have. However, after you have contacted us and if you are not satisfied with the outcome, or if we don’t respond to you within 30 days of you making the complaint, then you may, contact the Office of the Australian Information Commissioner (Australia), the New Zealand Privacy Commissioner (New Zealand) to resolve that complaint:
Australia:
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
New Zealand:
New Zealand Privacy Commissioner
www.privacy.org.nz
Phone: 0800 803 909
You can contact us at :
Bunnings’ Privacy Officer
Botanicca 3 - Level 2 East Tower, 570 Swan Street,
BURNLEY VIC 3121
Locked Bag 3004, HAWTHORN VIC 3122,
AUSTRALIA
Email: privacy@bunnings.com.au