Zzz Atelier is an Australian brand started in 2015. We call ourselves the "sleep workshop" because we see ourselves not just as a mattress maker, but rather a collaboration workshop where technology, innovation and thoughtful ideas collide together to fuse the creation of outstanding sleep quality.

We started this business because we love to sleep on wonderful mattress, but not the enormous price tag that usually comes with it. So we started to really look into what makes a great mattress, what ingredients genuinely impact your sleep quality, and what are the things that simply waste consumer dollars. We then focus on searching for top notch technology and quality where it really matters. To ensure that we come up with products that are truly perfect for Australian users, we made sure that an experienced chiropractor was actively engaged in all stages of our mattress design, every step along the way.

The end results? Amazing value mattresses yet extremely comfortable and healthy sleep which our customers can attest to.

We may be small in size, but we dream big, and the sleep quality and value that we deliver is nothing short of humongous.

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

At Zzz Atelier, we are committed to delivering your purchases in a timely and secure manner. Please take a moment to review our shipping policy to ensure a smooth delivery process.

1. Courier Services
We utilize reputable courier services, including but not limited to Hunter Express, TNT, Toll, StarTrack and Couriers Please. Our shipments are dispatched Monday to Friday during standard business hours.

2. Tracking Your Order
Once your order is processed, we will upload the tracking number to the Bunnings Marketplace. You can track the delivery status on the courier company's website. Please allow one to two working days for the tracking system to be updated.

3. Delivery Timeframe
Please allow 7-14 business days for delivery. It's important to note that we do not have direct control over courier operations, and while we make every effort to meet delivery expectations, we cannot guarantee specific timeframes or be held responsible for unforeseen delays.

4. Authorization to Leave (ATL)
By purchasing this item, the buyer consents to unattended delivery/ATL by default, excluding shipping addresses to apartments. If you prefer an alternative arrangement, we kindly request you to contact us before dispatch. In the event of ATL/unattended delivery, the buyer acknowledges and accepts the associated risks, including the potential for theft or other damages to the item left at the premises.

5. Re-Delivery
In the event that you're not available at home and the driver determines it unsafe to leave the item at your address, a card will be left, and you may be required to collect the item from the depot or arrange a re-delivery, however please note that additional charges may apply.

6. Courier Communication:
Standard courier services do not include driver call/SMS notification before delivery. Please ensure someone is available at the delivery address.

7. Courier Preference:
While we choose the most economical courier, if you have a specific preference, contact us before placing your order. We'll inform you of any additional shipping charges.

8. Contact Information:
Provide your updated mobile phone number during checkout. If using a landline, ensure availability during business hours. Some couriers may attempt to contact you for delivery arrangements. Please be aware that their phone calls might appear as \private caller\ or without caller ID.

9. Delivery Assistance:
Standard courier deliveries in Australia are kerbside only. While some courteous drivers may willingly assist in moving items into your house upon request, it's important to note that such assistance is at the driver's discretion and may be refused.

In accordance with Occupational Health and Safety (OH&S) Guidelines, additional assistance may become necessary for unloading larger items or boxes. Should the couriers/drivers require aid in transporting the item directly to your door, we kindly ask you to arrange for an able-bodied person to be available at the delivery address. This individual will not only sign for the delivery but also assist the driver with the unloading process.

For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.

At Zzz Atelier, we understand that mattress firmness is a subjective matter, varying from person to person. While we diligently adhere to the manufacturer's firmness rating in our listings, we acknowledge the diverse expectations of our customers. Therefore, by purchasing a mattress from us, the buyer agrees that a perceived mismatch in firmness does not constitute "item not as described" or "item defective."

For mattresses sold and shipped in vacuum-compressed packaging, we urge buyers to carefully check the size and details on the packaging box before decompressing the mattress. Once the mattress is decompressed, it cannot be re-compressed or re-sold, as it won't fit into the original packaging. Understanding this, buyers agree that, should they decompress the mattress, the return may be rejected, or a refund equivalent to 50% of the purchase price may be issued at our discretion. Please note that shipping fees are non-refundable under any circumstance.

Additionally, it is important to note that a soiled, stained, or damaged mattress is no longer considered to be in its original condition and does not qualify for return. If a mattress is returned to us in such a condition, we reserve the right to reject the return. In such cases, the item will be made available at the returned address for buyer collection.

We appreciate your understanding and cooperation with these guidelines.