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ZEUS 4X4 ACCESSORIES PTY LTD

ZEUS 4X4 ACCESSORIES PTY LTD

Zeus 4x4 Accessories Pty Ltd is an Australian automotive accessories business specialising in quality 4x4 products designed for drivers who want practical, durable and functional upgrades for their vehicles. We offer a range of 4x4 accessories, including bullbars and other vehicle protection and accessory products, with a focus on quality, fitment and reliable performance.

Our products are selected with the needs of 4x4 owners, touring enthusiasts and everyday drivers in mind. We aim to provide products that combine functionality, durability and value, helping customers equip their vehicles for work, touring, recreation and everyday use.

Zeus 4x4 Accessories has been trading in the Australian automotive accessories market for several years and continues to expand its range of products through online retail and marketplace channels. We are committed to providing customers with clear product information, reliable service and a straightforward purchasing experience.

Bunnings' lowest prices policy and price guarantee do not apply to products sold directly by Bunnings' Trusted Sellers.

ZEUS 4X4 ACCESSORIES PTY LTD Shipping Policy

ZEUS4X4 RETURNS & REFUNDS POLICY

Zeus4x4 Accessories Pty Ltd
Your Adventure, Our Accessories.

1. General Information
Zeus4x4 Accessories Pty Ltd (“Zeus4x4”, “we”, “us” or “our”) aims to handle returns and refunds fairly and in accordance with Bunnings Marketplace requirements and the Australian Consumer Law (ACL).
This policy explains how to request a return, the conditions that apply to change-of-mind returns, and how faulty, damaged, incorrect or not-as-described products are handled.
Nothing in this policy excludes, restricts or modifies any rights or remedies available under the ACL.

2. How to Request a Return
For purchases made through Bunnings Marketplace, customers should submit their return or refund enquiry through the “Contact Seller” option in the Bunnings Marketplace order process.

Please provide:
Your Bunnings order details or proof of purchase
The reason for the return
A description of the issue
Photographs, where relevant

Zeus4x4 may request reasonable additional information to assess the request.
Customers should wait for return instructions before sending a product back.

3. Change-of-Mind Returns
Where Zeus4x4 accepts a change-of-mind return, the product must generally be:
Unused and uninstalled
In its original resaleable condition
Returned with original packaging, hardware, instructions and accessories, where applicable
Free from damage, modification, drilling, painting or other alteration
Change-of-mind returns are not the same as returns for faulty goods or other claims under the ACL. Change-of-mind conditions apply only where the customer is seeking a return for preference, ordering error or another reason unrelated to a product fault or failure to meet a consumer guarantee.

4. Restocking Deductions
For an eligible change-of-mind return involving an unused and resaleable product where Zeus4x4 is not at fault, such as an incorrect product being ordered by the customer, a 15% restocking deduction may apply, subject to Bunnings Marketplace requirements and applicable law.
Where permitted, any approved restocking deduction will be taken from the refund processed through Bunnings Marketplace.
Zeus4x4 will not request a separate payment from customers outside the original Bunnings Marketplace order for a restocking fee or return-related charge.
No restocking deduction will be applied to a claim where doing so would restrict a customer's rights or remedies under the ACL.

5. Return Delivery Arrangements
If a change-of-mind return is approved, Zeus4x4 will provide instructions for returning the product through the applicable Bunnings Marketplace process.
Any return-related amount deducted from a refund must be permitted by Bunnings Marketplace requirements and applicable law, and must be processed through the marketplace refund process.
Zeus4x4 will not request separate payments outside the original order for return shipping or other return-related charges.
Products should be packaged appropriately to prevent damage during return transit.

6. Faulty, Defective, Damaged, Incorrect or Not-as-Described Products
If a product arrives faulty, defective, damaged, incorrect or not as described, customers should contact Zeus4x4 through Bunnings Marketplace as soon as reasonably practicable.
Please provide order details, a description of the issue and photographs where applicable.
Zeus4x4 will assess the matter in accordance with the nature of the problem, the applicable product warranty and the customer's rights under the ACL.
Depending on the circumstances and the customer's legal rights, an available remedy may include repair, replacement, an equivalent product or a refund.
Where the ACL requires Zeus4x4 to cover reasonable return or freight costs associated with a valid consumer guarantee claim, those costs will be covered or reimbursed through an appropriate process that complies with Bunnings Marketplace requirements.
Zeus4x4 will not request a separate payment outside the original order for a remedy or cost that it is legally required to provide or cover.

7. Refund Processing
Once a return or refund is approved, the refund will be processed through Bunnings Marketplace in accordance with its applicable procedures.
Any permitted restocking or other deduction will be shown or handled through the marketplace refund process.
The time it takes for the refunded amount to appear in the customer's account may depend on Bunnings Marketplace and the customer's payment provider.

8. Warranty Claims
Warranty claims are handled in accordance with the separate Zeus4x4 Warranty Policy.
The applicable warranty period and eligibility requirements depend on the product and its listing. The warranty policy operates in addition to the customer's rights under the ACL.
A warranty condition or exclusion will not remove any consumer guarantee or other right that cannot legally be excluded.

9. Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
Where there is a major failure, customers may be entitled to a replacement or refund and compensation for other reasonably foreseeable loss or damage. Where a failure does not amount to a major failure, customers may be entitled to have the goods repaired or replaced.
Change-of-mind conditions and restocking deductions do not apply where they would restrict a customer's rights or remedies under the ACL.
Nothing in this policy limits, excludes or modifies any rights or remedies available under the Australian Consumer Law. Where this policy conflicts with a mandatory consumer right, the ACL will apply.

10. Bunnings Marketplace Contact
For all returns, refunds and product-related enquiries concerning a Bunnings Marketplace purchase, customers should use the “Contact Seller” option in the Bunnings Marketplace order process.

ZEUS 4X4 ACCESSORIES PTY LTD Return Policy

ZEUS4X4 RETURNS & REFUNDS POLICY

At Zeus4x4 Accessories Pty Ltd (“Zeus4x4”, “we”, “us” or “our”), we want our customers to have a straightforward experience when purchasing from us.

For faulty, defective, damaged, incorrect or not-as-described products, Zeus4x4 will assess the issue in accordance with our Warranty Policy, applicable Bunnings Marketplace requirements and the Australian Consumer Law (ACL).

Nothing in this policy limits, excludes or modifies any rights or remedies available to customers under the Australian Consumer Law.

Change-of-Mind Returns

You may request a change-of-mind return within 30 days of delivery for a refund of the purchase price, subject to the conditions outlined below.

Change-of-mind returns are separate from claims involving faulty goods or other failures to meet consumer guarantees under the ACL.

Refund Amount

Refunds for approved change-of-mind returns will generally be for the product value paid, less any deductions expressly permitted by Bunnings Marketplace requirements and applicable law.

Any applicable restocking deduction will be processed through the Bunnings Marketplace refund process where permitted.

Zeus4x4 will not request separate payments from customers outside the original Bunnings Marketplace order for shipping, return shipping, restocking or other return-related charges.

No deduction will be applied where it would unlawfully restrict a customer's rights or remedies under the ACL.

Conditions for Change-of-Mind Returns

To qualify for a change-of-mind return:

The item must be unused and not fitted or installed.

The item must be in its original, resaleable condition.

All original packaging, hardware, instructions and accessories must be included, where applicable.

The product must not have been damaged after delivery.

The product must not have been modified, altered, painted, drilled or otherwise changed.

The return request must be made within 30 days of delivery.

Returns may not be accepted as change-of-mind returns where products show signs of installation, wear, misuse, modification or damage.

These conditions and exclusions apply only to change-of-mind returns and do not restrict or exclude any rights a customer may have under the Australian Consumer Law.

Restocking Deduction

A 15% restocking deduction may apply to eligible unused and resaleable products where Zeus4x4 is not at fault, such as where an incorrect item was ordered by the customer.

Any restocking deduction is subject to Bunnings Marketplace requirements and applicable law. Where permitted, it will be deducted from the refund processed through Bunnings Marketplace.

Zeus4x4 will not request a separate payment from the customer for a restocking fee.

The restocking deduction applies only to eligible change-of-mind returns and will not apply where it would restrict a customer's rights or remedies under the Australian Consumer Law.

Faulty, Defective, Damaged, Incorrect or Not-as-Described Products

If you receive a product that is faulty, defective, damaged in transit, incorrect or does not match its description, please contact Zeus4x4 through the Bunnings Marketplace Contact Seller process as soon as reasonably practicable.

Please provide:

Your Bunnings order number or proof of purchase;

Details of the issue; and

Clear photographs or other supporting information, where applicable.

Zeus4x4 will assess the issue in accordance with the circumstances, our Warranty Policy, Bunnings Marketplace requirements and the Australian Consumer Law.

Depending on the nature of the problem and the customer's rights under the ACL, the available remedy may include:

Repair;

Replacement;

Supply of an equivalent product; or

Partial or full refund.

Our Warranty Policy provides for repair, replacement, supply of an equivalent product, or partial or full refund following assessment of a manufacturing or design defect.

Where the Australian Consumer Law gives the customer a choice of remedy, that choice will be respected.

Return Shipping Responsibilities

Change-of-Mind Returns

For approved change-of-mind returns:

Customers should follow the return instructions provided through the Bunnings Marketplace process.

Products must be securely packaged to help prevent damage during return transit.

Any return shipping or other return-related deduction from a refund must be permitted by Bunnings Marketplace requirements and applicable law.

Zeus4x4 will not request separate payment outside the original Bunnings Marketplace order for return shipping or insurance.

Faulty, Damaged, Incorrect or Not-as-Described Products

Where a product has a problem covered by the Australian Consumer Law, Zeus4x4 will cover or reimburse reasonable return costs where required by law, using a process consistent with Bunnings Marketplace requirements.

Where a return is required for assessment, customers should contact Zeus4x4 through the Bunnings Marketplace Contact Seller process before sending the product back so that appropriate return instructions can be provided.

For warranty claims that are not covered by the Australian Consumer Law, freight and other costs will be handled in accordance with the Zeus4x4 Warranty Policy, subject to applicable law and Bunnings Marketplace requirements. Zeus4x4 will not request additional payment outside the original order.

How to Request a Return

For Bunnings Marketplace purchases, please contact Zeus4x4 through the Contact Seller option in your Bunnings Marketplace order process.

Please include:

Your order number;

Your name;

Item details;

The reason for the return or details of the issue; and

Photographs or supporting information, where applicable.

Please follow the return instructions provided before sending products back.

Refund Processing Time

Once a returned product has been received and inspected, Zeus4x4 aims to process an approved return or refund within 3–5 business days, subject to the applicable Bunnings Marketplace process.

Bank or payment-provider processing may take an additional 5–10 business days. Actual timeframes may vary depending on the marketplace and payment provider.

Refunds will be processed through Bunnings Marketplace in accordance with its applicable procedures and returned to the original payment method where supported.

Any permitted restocking or other deduction will be handled through the marketplace refund process. No separate payment will be requested from the customer.

Return Address

Approved returns should be sent to the return address and in accordance with the instructions provided through the Bunnings Marketplace return process.

Australian Consumer Law Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy, including the change-of-mind return conditions, any permitted restocking deduction, return timeframe or return shipping provisions, is intended to limit, exclude or modify any rights or remedies available to customers under the Australian Consumer Law.

The change-of-mind conditions in this policy apply only to change-of-mind or unwanted purchases. They do not apply to, or restrict, a customer's rights in relation to products that fail to meet the consumer guarantees under the Australian Consumer Law.