ZEUS4X4 RETURNS & REFUNDS POLICY
At Zeus4x4 Accessories Pty Ltd (“Zeus4x4”, “we”, “us” or “our”), we want our customers to have a straightforward experience when purchasing from us.
For faulty, defective, damaged, incorrect or not-as-described products, Zeus4x4 will assess the issue in accordance with our Warranty Policy, applicable Bunnings Marketplace requirements and the Australian Consumer Law (ACL).
Nothing in this policy limits, excludes or modifies any rights or remedies available to customers under the Australian Consumer Law.
Change-of-Mind Returns
You may request a change-of-mind return within 30 days of delivery for a refund of the purchase price, subject to the conditions outlined below.
Change-of-mind returns are separate from claims involving faulty goods or other failures to meet consumer guarantees under the ACL.
Refund Amount
Refunds for approved change-of-mind returns will generally be for the product value paid, less any deductions expressly permitted by Bunnings Marketplace requirements and applicable law.
Any applicable restocking deduction will be processed through the Bunnings Marketplace refund process where permitted.
Zeus4x4 will not request separate payments from customers outside the original Bunnings Marketplace order for shipping, return shipping, restocking or other return-related charges.
No deduction will be applied where it would unlawfully restrict a customer's rights or remedies under the ACL.
Conditions for Change-of-Mind Returns
To qualify for a change-of-mind return:
The item must be unused and not fitted or installed.
The item must be in its original, resaleable condition.
All original packaging, hardware, instructions and accessories must be included, where applicable.
The product must not have been damaged after delivery.
The product must not have been modified, altered, painted, drilled or otherwise changed.
The return request must be made within 30 days of delivery.
Returns may not be accepted as change-of-mind returns where products show signs of installation, wear, misuse, modification or damage.
These conditions and exclusions apply only to change-of-mind returns and do not restrict or exclude any rights a customer may have under the Australian Consumer Law.
Restocking Deduction
A 15% restocking deduction may apply to eligible unused and resaleable products where Zeus4x4 is not at fault, such as where an incorrect item was ordered by the customer.
Any restocking deduction is subject to Bunnings Marketplace requirements and applicable law. Where permitted, it will be deducted from the refund processed through Bunnings Marketplace.
Zeus4x4 will not request a separate payment from the customer for a restocking fee.
The restocking deduction applies only to eligible change-of-mind returns and will not apply where it would restrict a customer's rights or remedies under the Australian Consumer Law.
Faulty, Defective, Damaged, Incorrect or Not-as-Described Products
If you receive a product that is faulty, defective, damaged in transit, incorrect or does not match its description, please contact Zeus4x4 through the Bunnings Marketplace Contact Seller process as soon as reasonably practicable.
Please provide:
Your Bunnings order number or proof of purchase;
Details of the issue; and
Clear photographs or other supporting information, where applicable.
Zeus4x4 will assess the issue in accordance with the circumstances, our Warranty Policy, Bunnings Marketplace requirements and the Australian Consumer Law.
Depending on the nature of the problem and the customer's rights under the ACL, the available remedy may include:
Repair;
Replacement;
Supply of an equivalent product; or
Partial or full refund.
Our Warranty Policy provides for repair, replacement, supply of an equivalent product, or partial or full refund following assessment of a manufacturing or design defect.
Where the Australian Consumer Law gives the customer a choice of remedy, that choice will be respected.
Return Shipping Responsibilities
Change-of-Mind Returns
For approved change-of-mind returns:
Customers should follow the return instructions provided through the Bunnings Marketplace process.
Products must be securely packaged to help prevent damage during return transit.
Any return shipping or other return-related deduction from a refund must be permitted by Bunnings Marketplace requirements and applicable law.
Zeus4x4 will not request separate payment outside the original Bunnings Marketplace order for return shipping or insurance.
Faulty, Damaged, Incorrect or Not-as-Described Products
Where a product has a problem covered by the Australian Consumer Law, Zeus4x4 will cover or reimburse reasonable return costs where required by law, using a process consistent with Bunnings Marketplace requirements.
Where a return is required for assessment, customers should contact Zeus4x4 through the Bunnings Marketplace Contact Seller process before sending the product back so that appropriate return instructions can be provided.
For warranty claims that are not covered by the Australian Consumer Law, freight and other costs will be handled in accordance with the Zeus4x4 Warranty Policy, subject to applicable law and Bunnings Marketplace requirements. Zeus4x4 will not request additional payment outside the original order.
How to Request a Return
For Bunnings Marketplace purchases, please contact Zeus4x4 through the Contact Seller option in your Bunnings Marketplace order process.
Please include:
Your order number;
Your name;
Item details;
The reason for the return or details of the issue; and
Photographs or supporting information, where applicable.
Please follow the return instructions provided before sending products back.
Refund Processing Time
Once a returned product has been received and inspected, Zeus4x4 aims to process an approved return or refund within 3–5 business days, subject to the applicable Bunnings Marketplace process.
Bank or payment-provider processing may take an additional 5–10 business days. Actual timeframes may vary depending on the marketplace and payment provider.
Refunds will be processed through Bunnings Marketplace in accordance with its applicable procedures and returned to the original payment method where supported.
Any permitted restocking or other deduction will be handled through the marketplace refund process. No separate payment will be requested from the customer.
Return Address
Approved returns should be sent to the return address and in accordance with the instructions provided through the Bunnings Marketplace return process.
Australian Consumer Law Notice
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy, including the change-of-mind return conditions, any permitted restocking deduction, return timeframe or return shipping provisions, is intended to limit, exclude or modify any rights or remedies available to customers under the Australian Consumer Law.
The change-of-mind conditions in this policy apply only to change-of-mind or unwanted purchases. They do not apply to, or restrict, a customer's rights in relation to products that fail to meet the consumer guarantees under the Australian Consumer Law.