Lowest Price Policy^
Free delivery* with
4 hour Click & Collect
Easy in-store ReturnsWine Rack Store
Wine Rack Store is a an Australian registered online retailer of quality wine shelving solutions at affordable prices.
Australian Largest Range of Wine Racks. Our company Wine Rack Store had a vision to bring high-quality wine racks to the Australian market. We are saw a need for stylish and practical storage options that could accommodate the growing popularity of wine in the country.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
Australian Largest Range of Wine Racks. Our company Wine Rack Store had a vision to bring high-quality wine racks to the Australian market. We are saw a need for stylish and practical storage options that could accommodate the growing popularity of wine in the country.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
Wine Rack Store Shipping Policy
SHIPPING POLICY
OUR SHIPMENT PROCESSING TIME
After placing your order with Wine Rack Store please allow for one business day, excluding holidays, for purchases to be processed by our team. All orders have an estimated dispatch time of 24 to 48 hours, however this may vary depending on factors out of our control. In the event of delay our team will reach out to you with all necessary information. Please note, our shipments and deliveries do not occur on holidays or weekends.
DOMESTIC & INTERNATIONAL
We ship our products both domestically and internationally. If you have any questions about shipping to your location please contact our team.
Domestic delivery time:
1-3 business days to capital cities
2-9 business days to regional Australia
Shipping Costs
Shipping costs are calculated based on weight and delivery location. As Shipping cost varies it is calculated on the checkout page before you complete your transaction.
DELIVERY TIMES
All selling items are distributed from our storehouse in
112 Boundary Rd, Braeside VIC 3195. Delivery times may vary depending on your location. Normally it takes between 3-5 business days for orders within Victoria or 7-9 business days elsewhere in Australia. We also offer next day delivery to any address in Melbourne and its neighbouring suburbs.
Multiple Shipments
If you order multiple items, we may ship your items separately, at no additional cost to you, to ensure your products reach you as quickly as possible.
RETURNING ITEMS
In the event that you are unsatisfied with your purchase you may be eligible to return it to Wine Rack Store. Click here to view our Returns Policy for more information.
DAMAGED OR LOST ITEMS
Wine Rack Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
PANDEMIC
Please be aware that due to the Covid-19 pandemic, domestic and international deliveries may be delayed. Although this is out of our control, we apologize for any inconvenience this may cause.
Payment Options
In order to simplify your shopping experience we offer all major forms of payment:
Visa
Mastercard
Amex
Paypal
Apple Pay
Google Wallet
Shop Pay
Afterpay
PRE-ORDERS
When placing a pre-order on an item currently not in stock or a custom order you may be asked to be patient with delivery times.
Once stock arrives you will be notified of the shipping details as soon as we post your order.
OUR SHIPMENT PROCESSING TIME
After placing your order with Wine Rack Store please allow for one business day, excluding holidays, for purchases to be processed by our team. All orders have an estimated dispatch time of 24 to 48 hours, however this may vary depending on factors out of our control. In the event of delay our team will reach out to you with all necessary information. Please note, our shipments and deliveries do not occur on holidays or weekends.
DOMESTIC & INTERNATIONAL
We ship our products both domestically and internationally. If you have any questions about shipping to your location please contact our team.
Domestic delivery time:
1-3 business days to capital cities
2-9 business days to regional Australia
Shipping Costs
Shipping costs are calculated based on weight and delivery location. As Shipping cost varies it is calculated on the checkout page before you complete your transaction.
DELIVERY TIMES
All selling items are distributed from our storehouse in
112 Boundary Rd, Braeside VIC 3195. Delivery times may vary depending on your location. Normally it takes between 3-5 business days for orders within Victoria or 7-9 business days elsewhere in Australia. We also offer next day delivery to any address in Melbourne and its neighbouring suburbs.
Multiple Shipments
If you order multiple items, we may ship your items separately, at no additional cost to you, to ensure your products reach you as quickly as possible.
RETURNING ITEMS
In the event that you are unsatisfied with your purchase you may be eligible to return it to Wine Rack Store. Click here to view our Returns Policy for more information.
DAMAGED OR LOST ITEMS
Wine Rack Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
PANDEMIC
Please be aware that due to the Covid-19 pandemic, domestic and international deliveries may be delayed. Although this is out of our control, we apologize for any inconvenience this may cause.
Payment Options
In order to simplify your shopping experience we offer all major forms of payment:
Visa
Mastercard
Amex
Paypal
Apple Pay
Google Wallet
Shop Pay
Afterpay
PRE-ORDERS
When placing a pre-order on an item currently not in stock or a custom order you may be asked to be patient with delivery times.
Once stock arrives you will be notified of the shipping details as soon as we post your order.
Wine Rack Store Return Policy
RETURNS & REFUND POLICY
At Wine Rack Store we aim to keep you satisfied with your purchase experience. Although we aim to provide top quality products we acknowledge that mistakes can be made throughout the production or delivery process. So if you are experiencing an issue with your order, please read our Returns & Exchange policy to see if you are eligible for a refund or exchange.
Eligibility Criteria
In order to be eligible for a refund for a Wine Rack Store product your order must fall under one or more of the following criteria:
The item you received was badly damaged or broken upon delivery.
The item you received was not the correct item as per your order.
You never received your order or it was lost in delivery.
You are not satisfied with the quality of the item.
Item does not match the description.
Return & Exchange Instructions
If you experienced one of the issues mentioned above please get in contact with us so we can arrange an appropriate means to return or replace your item.
If you wish to return your item we will issue a refund within 30 working days once we have received the item and inspected it. You may be required to pay a postage fee depending on your location.
If you wish to exchange your item for a different one, get in contact us via the contact seller link in your Bunnings order confirmation email.
Damaged in transit
Unfortunately items are occasionally damaged in transit.
If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. We'll share your feedback with our delivery partners and suppliers to ensure our service and the quality of packaging is improved.
If you notice that an item is damaged after it has been delivered to you, please take photos or video clearly showing the damage and contact us as soon as possible, ideally within 3 business days of receiving your delivery.
The type of remedy we offer will depend upon the circumstances and is up to our sole discretion. However we will work collaboratively with you to find an outcome that you're happy with. For example we may arrange to:
Suggest a self repair (with an offer of compensation to you)
Arrange a repair by a local tradesperson in your area (with an offer of compensation to you)
Offer a partial or full store credit voucher or refund
Replace the product (subject to availability).
Change your mind
If you decide to return your purchase after 30 days, you are responsible for all shipping and handling costs and a 30% restocking fee. Damaged items cannot be returned after 30 days. For information on what our Warranties include, please see the Warranties page at the bottom of our website. If you would like to arrange an exchange for a different Wine Rack Store item, please contact us via the contact seller link in your Bunnings order confirmation email.
Damaged Returns
If you return a functioning item which is damaged or missing items upon return, you will be charged a fee to cover the expense of the damaged or missing items. This includes but is not limited to the original packaging and material, the purchased item, manuals and anything else that was delivered as part of the purchase.
Custom Orders
Custom orders including our custom wine racks and wine rack sets are not eligible for refund unless:
the item was damaged upon arrival; or
incorrect as per your custom order
Where a custom order satisfied the above conditions you must inform us within 7 days of the issue.
3rd Party Purchase
Where you have purchased Wine Rack Store items from a 3rd party (outside of the Wine Rack Store website) you will not be able to return it directly to us. Please contact the 3rd party provider for more details and your refund and return options.
At Wine Rack Store we aim to keep you satisfied with your purchase experience. Although we aim to provide top quality products we acknowledge that mistakes can be made throughout the production or delivery process. So if you are experiencing an issue with your order, please read our Returns & Exchange policy to see if you are eligible for a refund or exchange.
Eligibility Criteria
In order to be eligible for a refund for a Wine Rack Store product your order must fall under one or more of the following criteria:
The item you received was badly damaged or broken upon delivery.
The item you received was not the correct item as per your order.
You never received your order or it was lost in delivery.
You are not satisfied with the quality of the item.
Item does not match the description.
Return & Exchange Instructions
If you experienced one of the issues mentioned above please get in contact with us so we can arrange an appropriate means to return or replace your item.
If you wish to return your item we will issue a refund within 30 working days once we have received the item and inspected it. You may be required to pay a postage fee depending on your location.
If you wish to exchange your item for a different one, get in contact us via the contact seller link in your Bunnings order confirmation email.
Damaged in transit
Unfortunately items are occasionally damaged in transit.
If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. We'll share your feedback with our delivery partners and suppliers to ensure our service and the quality of packaging is improved.
If you notice that an item is damaged after it has been delivered to you, please take photos or video clearly showing the damage and contact us as soon as possible, ideally within 3 business days of receiving your delivery.
The type of remedy we offer will depend upon the circumstances and is up to our sole discretion. However we will work collaboratively with you to find an outcome that you're happy with. For example we may arrange to:
Suggest a self repair (with an offer of compensation to you)
Arrange a repair by a local tradesperson in your area (with an offer of compensation to you)
Offer a partial or full store credit voucher or refund
Replace the product (subject to availability).
Change your mind
If you decide to return your purchase after 30 days, you are responsible for all shipping and handling costs and a 30% restocking fee. Damaged items cannot be returned after 30 days. For information on what our Warranties include, please see the Warranties page at the bottom of our website. If you would like to arrange an exchange for a different Wine Rack Store item, please contact us via the contact seller link in your Bunnings order confirmation email.
Damaged Returns
If you return a functioning item which is damaged or missing items upon return, you will be charged a fee to cover the expense of the damaged or missing items. This includes but is not limited to the original packaging and material, the purchased item, manuals and anything else that was delivered as part of the purchase.
Custom Orders
Custom orders including our custom wine racks and wine rack sets are not eligible for refund unless:
the item was damaged upon arrival; or
incorrect as per your custom order
Where a custom order satisfied the above conditions you must inform us within 7 days of the issue.
3rd Party Purchase
Where you have purchased Wine Rack Store items from a 3rd party (outside of the Wine Rack Store website) you will not be able to return it directly to us. Please contact the 3rd party provider for more details and your refund and return options.