Willow & Silk is an Australian-owned company specialising in everything Home. Our passionate creative team tirelessly seeks out artisans and factories of the world, ensuring the latest in affordable style and decor is consistently on offer. Our collections capture the essence of unique and exciting home styling; ranging from chic Hampton’s to relaxed Farm style, contemporary fresh to rustic garden - Willow & Silk products will add a touch of charm and elegance to any space in your home.

Please do not use a PO Box address for shipping. Please use a physical address.\n\nIt takes approximately 2 working days to fulfill and dispatch your order and ship goods from our warehouse in Australia.\n\nThe national carriers that we use will take a handful of days (2-6 days) thereafter, to deliver your order, depending on where the delivery address is located. Obviously remote areas will take a day or two longer than capital cities and metro areas.

We do our best to ensure that our products are wrapped sufficiently to survive their journey to you, but we do have to rely on third party companies to deliver your goods and breakages, unfortunately, can happen from time to time. Please ensure you thoroughly check your items to see that they are not damaged or faulty on receipt of the goods. If you can see that your item has arrived damaged, you can contact us through the contact seller link on your order confirmation email and give a description of the damaged or faulty item and we’ll be in touch to resolve this for you as a priority. If you realize at a later stage that your item is damaged or faulty, please contact us through the contact seller link on your order confirmation email and be sure to include photos of the damaged or faulty items. Once we have received your message, we will respond to you and resolve the issue. Please do not return damaged or faulty items without contacting us first as we will be unable to refund any postage costs. Change of Mind Policy. If you change your mind about a product, you can return it within 28 days of receiving it. However, you will be responsible for the actual shipping costs of returning the product. To initiate the return process, click on the Contact Seller link. Once you have completed the details requested, we will reply with return address details. The item must be returned in its original packaging and in "as new" condition, meaning it hasn't been opened or assembled in any way. After receiving your return, we will confirm that it is in "as new" condition within 5 business days and process the relevant credit.