At Wagalot, we have been making tails wag a lot since November 2010 and have over 20 years of experience in manufacturing. We produce, source and package a diverse range of pet products and are well known for our baked treats range, including doggy and kitty birthday cake treats, crafted at our factory in Carrum Downs, Victoria.

“Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.”

At Wagalot, we strive to ensure your orders are delivered to you quickly and reliably. We ship orders nation-wide from Melbourne, Australia. Unfortunately, we do not currently offer international shipping.

Shipping Options:

Shipping Method\tCost\tEstimated Delivery Time
Standard Shipping\t$9.95 Typically 3-6 business days
Express Shipping\t$19.95\tTypically 1-3 business days
Delivery times vary depending on your location and are subject to the couriers’ schedules. While we aim to provide accurate estimates, delivery times cannot be guaranteed as they are outside our control. Please note that these timeframes are general guidelines and may vary depending on your location and unforeseen circumstances.

Order Dispatch

We aim to dispatch all orders on the same or next business day to ensure a prompt delivery process. Orders are shipped via Australia Post or a reputable alternative courier service, particularly for larger or bulkier items.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery’s progress. If you encounter any issues or delays, please don’t hesitate to contact our customer service team for assistance.

Change of Mind Returns

We may accept change-of-mind returns or exchanges of new and unused items on a case-by-case basis within 14 days of delivery. In these cases, the items must be returned at the customer's expense.

To request a change-of-mind return or exchange, contact us via the Contact Seller link in your Bunnings order confirmation email.

We encourage you to carefully review the product descriptions and specifications before purchasing to ensure the product is suitable for your needs.

If you are unsure about a product before purchasing, contact us via the Contact Seller link in your Bunnings order confirmation email.

To be eligible for a change-of-mind return or exchange, the item must be returned in its original condition, including all original packaging and accessories.

Australian Consumer Law

Nothing in this Returns Policy limits or excludes your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If your item is faulty, damaged, incorrect, unsafe, or not as described, you may be entitled to a repair, replacement, or refund in accordance with the Australian Consumer Law.

Issues with Products

If you experience any issues with your order, including a defective product, an incorrect item, or another concern, contact us via the Contact Seller link in your Bunnings order confirmation email.

Our team will review your request and may ask for additional information, such as photographs, a description of the issue, or, where reasonably required, for the product to be returned so we can assess the claim. This does not affect your rights under the Australian Consumer Law.

Our Commitment to Quality

At Wagalot, we take pride in providing quality products and excellent customer service. If you encounter any issues with your order, we will work with you to provide an appropriate resolution in accordance with the Australian Consumer Law.

For any returns or enquiries, contact us via the Contact Seller link in your Bunnings order confirmation email.