Lowest Price Policy^
Free delivery* with
4 hour Click & Collect
Easy in-store ReturnsVic Offroad
At VicOffroad, our passion for the great outdoors drives us to deliver excellence in the outdoor and adventure space. As an emerging brand inspired by the shared passion of Australians for nature's wonders, we are committed to delivering nothing short of outstanding products and exceptional customer service, ensuring your outdoor experiences are truly triumphant.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
Vic Offroad Shipping Policy
Delivery :
•Please note that delivery to the PO BOX address is ONLY available for products below 22kg and 1m in length. Please make sure you have provided the correct physical address during checkout on products of excessive size.
•Our shipping system cannot accept order changes or cancellations after payment is made. You can follow our return policy for more information.
•To aid in smooth and speed of delivery, ensure your address is correct during the checkout. With the correct information provided, your order is dispatched within 1 business day. Any changes to address after payment is made will not be considered.
•Please allow 2 to 12 business days for the product to arrive. We highly recommend providing an answerable contact number and email address as we do make a call to follow up on item delivery status.
•Your item will be sent via Australia Post or courier depending on its size and weight.
Australia Post :
•You will receive a notification email along with a tracking number.
•If you are not at home during normal business hours (9am – 5pm), you will receive a card indicating the item is required to be picked up from a local depot. A signature is required for collection with a valid photo ID.
•A re-delivery fee will be charged to you for items that are returned to our warehouse due to incorrect address or failure to collect from the local depot.
Courier :
•Delivery is not available on weekends, public holidays or after business hours.
•Please note a re-delivery fee will be charged to you for items that are returned due to incorrect address or failure to collect from local depot.
•We aid to provide door-to-door delivery for every customer. However, buyers in remote areas may be required to collect the item from their nearest freight depot. Please ensure if you have any questions about the re-delivery service, we are always here to back you up.
•Please note that delivery to the PO BOX address is ONLY available for products below 22kg and 1m in length. Please make sure you have provided the correct physical address during checkout on products of excessive size.
•Our shipping system cannot accept order changes or cancellations after payment is made. You can follow our return policy for more information.
•To aid in smooth and speed of delivery, ensure your address is correct during the checkout. With the correct information provided, your order is dispatched within 1 business day. Any changes to address after payment is made will not be considered.
•Please allow 2 to 12 business days for the product to arrive. We highly recommend providing an answerable contact number and email address as we do make a call to follow up on item delivery status.
•Your item will be sent via Australia Post or courier depending on its size and weight.
Australia Post :
•You will receive a notification email along with a tracking number.
•If you are not at home during normal business hours (9am – 5pm), you will receive a card indicating the item is required to be picked up from a local depot. A signature is required for collection with a valid photo ID.
•A re-delivery fee will be charged to you for items that are returned to our warehouse due to incorrect address or failure to collect from the local depot.
Courier :
•Delivery is not available on weekends, public holidays or after business hours.
•Please note a re-delivery fee will be charged to you for items that are returned due to incorrect address or failure to collect from local depot.
•We aid to provide door-to-door delivery for every customer. However, buyers in remote areas may be required to collect the item from their nearest freight depot. Please ensure if you have any questions about the re-delivery service, we are always here to back you up.
Vic Offroad Return Policy
30-Day Change of Mind Guarantee
For any returns or enquiries please contact us via the contact seller link in your Bunnings order confirmation email.
If for any reason you’ve changed your mind about your purchase within 30 days, please contact us so they can be returned under change of mind. Please do not return or post items before obtaining instructions from us first. If you do, there is a risk that your returned item may not be identifiable and accepted. This change of mind return policy does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.
Returned items must be in resalable condition and returned in their original packaging with all accessories. You will need to send the product back at your own cost and there will be an applicable freight fee deducted from the store credit for the return. This also applies to orders canceled when the item has already been dispatched from our warehouse. The item must be in a re-saleable condition to qualify for a change of mind return. Under no circumstances will we issue a refund before we have received your product back to our premises and checked it as being in the original unopened and undamaged packaging.
For any returns or enquiries please contact us via the contact seller link in your Bunnings order confirmation email.
If for any reason you’ve changed your mind about your purchase within 30 days, please contact us so they can be returned under change of mind. Please do not return or post items before obtaining instructions from us first. If you do, there is a risk that your returned item may not be identifiable and accepted. This change of mind return policy does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.
Returned items must be in resalable condition and returned in their original packaging with all accessories. You will need to send the product back at your own cost and there will be an applicable freight fee deducted from the store credit for the return. This also applies to orders canceled when the item has already been dispatched from our warehouse. The item must be in a re-saleable condition to qualify for a change of mind return. Under no circumstances will we issue a refund before we have received your product back to our premises and checked it as being in the original unopened and undamaged packaging.