We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Please contact us straight away if you have any problems with damages, missing parts or malfunctions and we will try to sort the situation as quickly as possible.
Please make sure your electrician has tested the light fitting prior to installation as we do not cover any electrician costs in any circumstance.
In most cases we will arrange with you to get the fitting returned or in some cases a photo sighting the damage will be enough to make your claim.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the proof of purchase.
Damages and Issues
Please inspect your order upon receipt and contact us if your item is faulty, damaged, incorrect, or not as described so we can assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Change of Mind
Please note that the freight charges incurred to us will be deducted from the refund and a 20% restocking fee will apply and be deducted from the original purchase price for all change of mind returns.
"For any returns, please contact us via the contact seller link in your Bunnings order confirmation email."