We want you to love your glass. If something isn't right, get in touch via the Contact Seller link in your Bunnings order confirmation email, and we'll sort it out.
Damaged, faulty or incorrect items
Every glass is shipped in a protective tube. If your item arrives damaged, faulty, incorrect, or not as described, contact us as soon as reasonably practicable via the Contact Seller link in your Bunnings order confirmation email. Send your order number, a brief description of the problem, and a photo of the glass and its packaging. Once we've confirmed it, we'll arrange a replacement at no cost to you, and you won't need to send the original back.
Change of mind
Changed your mind? You can request a return within 30 days of delivery. The glass must be unused and in its original packaging. Return shipping is at your cost, and the original shipping charge isn't refundable. Please get in touch via the Contact Seller link first so we can approve the return and provide the return address. Items sent back without approval can't be processed.
Refunds
Once your returned glass is back with us and checked, we'll issue a refund to your original payment method. Refunds are processed within 10 business days of approval; your bank or payment provider may take a little longer to show the funds.
Your consumer rights
Nothing in this policy limits or excludes your rights under the Australian Consumer Law. If a product is faulty, you're entitled to a repair, replacement or refund as the law provides.
"For any returns, please contact us via the contact seller link in your Bunnings order confirmation email."