Warranty, Returns & Claims Policy
Bunnings Marketplace Orders
For products purchased through Bunnings Marketplace, all return requests must be initiated via the “Contact Seller” link located in your Bunnings order confirmation email.
1. Scope of Warranty
This warranty applies to all new Tradesman 4x4 products purchased directly from Tradesman 4WD & Accessories Pty Ltd.
The warranty covers manufacturing defects in materials or workmanship under normal use and conditions.
This warranty:
Applies only to the original purchaser
Is non-transferable
Applies only within Australia
This warranty operates in addition to your rights under the Australian Consumer Law (ACL).
2. Warranty Period
The applicable warranty period is as stated on the original invoice.
If a product is repaired or replaced under warranty, the warranty continues from the original purchase date, not the replacement date.
3. What Is Covered
The warranty covers verified manufacturing defects including:
Faulty or broken components
Structural failures caused by manufacturing error
Electrical or mechanical faults not caused by installation or misuse
4. What Is Not Covered (Exclusions)
The warranty does not cover:
Normal wear and tear (fading, scratches, dents, cosmetic damage)
Damage caused by misuse, accidents, overloading, or negligence
Incorrect installation or improper wiring
Installation performed contrary to supplied instructions
Unauthorised modifications or third-party repairs
Lack of maintenance or improper care
Freight or handling damage reported after installation
Damage caused by exceeding product load ratings
Change of mind after installation
Custom or clearance products are covered only where a genuine manufacturing defect exists.
5. Mandatory Pre-Installation Inspection
Customers must complete the following before installation:
Inspect all cartons immediately upon delivery
Record a full unboxing video
Check all components for freight damage or missing items
Failure to inspect products prior to installation may result in rejection of freight damage or return claims.
6. Warranty Claim Process
To submit a warranty claim:
Step 1 — Notify Us
Contact Tradesman 4x4 as soon as a defect is identified and provide:
Invoice or order number
Description of issue
Photos and/or video evidence
Unboxing footage where applicable
Step 2 — Assessment
Tradesman 4x4 may request:
Additional information, or
Return of the product for inspection
Step 3 — Resolution
If approved, Tradesman 4x4 will determine an appropriate remedy.
7. Resolution Options
Where a warranty claim is approved, Tradesman 4x4 may, at its discretion:
Repair the product
Replace with an equivalent new or refurbished product
Supply replacement parts
Provide a full or partial refund where appropriate
Approved warranty return shipping costs will be covered by Tradesman 4x4.
8. Processing Time
Warranty claims are typically processed within 14 business days after receipt of required documentation and/or returned goods.
9. Returns Policy
9.1 Return Request Period
Returns must be requested within 30 days from purchase date.
9.2 Eligible Return Conditions
Returns will only be accepted where ALL conditions are met:
Product is unused and uninstalled
Item remains in original condition
Original packaging and accessories included
No installation, wiring, drilling, sealing, or vehicle mounting attempted
No customer-caused damage after delivery
9.3 Non-Returnable Situations
Returns will not be accepted where:
Product has been installed or used
Installation was incorrect
Product was modified or altered
Vehicle compatibility was not confirmed prior to purchase
Customer changes mind after installation
9.4 Freight Damage or Manufacturing Defect
If damage existed prior to installation, customers must notify Tradesman 4x4 within 48 hours of delivery and provide:
Unboxing video
Photos of packaging and damage
Invoice reference
Approved claims will be handled under this Warranty Policy.
9.5 Change-of-Mind Returns
Change-of-mind returns may be approved at Tradesman 4x4 discretion where:
Product remains unused and unopened
Request is made within 30 days
Approved returns may incur:
Restocking fee
Deduction of original freight cost
Return freight payable by customer
10. Installation Responsibility
Customers are responsible for:
Confirming vehicle compatibility before purchase
Ensuring correct installation procedures are followed
Using professional installation where recommended
Tradesman 4x4 is not liable for damage caused by incorrect installation performed by customers or third parties.
11. Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies rights granted under the Australian Consumer Law.
Under ACL, customers are entitled to a repair, replacement, or refund where goods:
Have a major failure, or
Are not of acceptable quality, or
Are not fit for purpose.
12. Limitation of Liability
Tradesman 4x4’s liability is limited to repair, replacement, or refund of the product.
Tradesman 4x4 is not responsible for indirect or consequential losses including loss of use, downtime, or incidental expenses, except where required under Australian Consumer Law.
13. Contact Us
To submit a warranty or return request, please contact: