Welcome to Top One Mall, your premier destination for high-quality sports equipment in Granville, NSW.
Our store is a haven for sports enthusiasts and fitness aficionados alike. We specialize in offering an extensive selection of pool tables, table tennis tables, and Pilates Reformers, each meticulously chosen to cater to the diverse needs of our customers. Whether you are a casual player seeking some recreational fun or a serious enthusiast aiming to refine your skills, we have the perfect equipment to elevate your experience.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

At Top One Mall, we strive to provide a seamless and transparent shipping process for our customers. Due to the large size of the products we offer, such as pool tables, table tennis tables, and Pilates Reformers, the shipping cost will be automatically calculated based on the address you enter during the checkout process.

Important Points to Note:

Automatic Calculation: The shipping cost is determined automatically when you enter your delivery address at checkout. This ensures that you receive the most accurate and up-to-date shipping rate.
Review Carefully: Please take a moment to carefully review the calculated shipping cost before completing your purchase. This will help avoid any surprises and ensure you are fully informed about the total cost of your order.
Large Items: Due to the nature of our large items, shipping fees may vary significantly based on your location and the specific product being shipped. Please note due to weight and size of the merchandise, an able bodied person is required to help unload.
Estimated Delivery Time: Normally delivered within 5-10 business days after processing, depending on the destination.
Free delivery: Free delivery is offered to Sydney metro area ONLY.
Assembly: All tables are shipped in boxes and REQUIRES ASSEMBLY. If you need installation services please contact us. Fees apply.
Upstairs Delivery: Items will be delivered to the Front door / Garage at ground floor only. Requesting help move in or upstairs will occur extra. If you need this please contact us prior to purchase.
Parking Space: we will require our customers to provide a parking space for our installation service. However, if no parking space is provided, additional charges will apply.
Contact Us: If you have any questions or concerns regarding the shipping cost, feel free to contact our customer service team. We are here to assist you and provide any additional information you may need.
Our goal is to ensure your order arrives safely and promptly. Thank you for choosing Top One Mall for your sports equipment needs!

At TOP ONE MALL, we are committed to providing quality products and excellent customer service. This policy outlines your rights and responsibilities under Australian Consumer Law and ensures a fair process for both parties.

Faulty or Damaged GoodsIf your item arrives faulty or damaged, you may be entitled to a repair, replacement, or refund, provided the following conditions are met:
The item has a manufacturing defect that was not caused by misuse, incorrect assembly, or mishandling.
The item was incorrectly described at the time of purchase.
You notify us within 7 days of delivery, providing a clear description, photos, or videos showing the fault.
The item has not been further damaged, modified, or used after the fault was discovered.
Please contact our support team at: admin@toponemall.com.au

For technical or complex products, TOP ONE MALL reserves the right to have the product assessed by the manufacturer, a qualified technician, or an independent expert before confirming whether it qualifies for repair, replacement, or refund.

Please note:

Consumable parts or accessories (e.g. cue tips, ping pong balls, chalk, screws, etc.) are not covered unless faulty upon arrival.
If the returned product does not meet the above requirements, inspection and freight costs will be the buyer’s responsibility.



Change of Mind ReturnsWe understand that sometimes you may change your mind after purchase. Returns for this reason are accepted under the following conditions:
A return request must be made within 7 days of receiving your order (based on courier delivery date).
The item must be in unused, undamaged, and resalable condition, with all original parts, manuals, and packaging.
The buyer is responsible for return shipping costs.
If the original packaging is missing or damaged, a 5% repacking fee will apply.
If the item has been opened, assembled, or used, a 10% restocking fee will apply.
If the item shows scratches, wear, or other damage, a depreciation fee (minimum 20%) will apply, based on a technician’s assessment.
If you cannot return the item yourself, we can arrange courier collection for a 10% handling fee.
Important:

Custom-made, pre-order, or specially finished products (e.g. walnut frame pool tables, slate tables) are non-refundable and non-returnable for change of mind.
Display items, clearance, or factory seconds are sold as-is and are not eligible for return unless proven faulty.
Refund Process
Refunds will be processed using the original payment method only.
Please allow up to 10 business days for inspection and processing after we receive the returned item.
Refund timelines may vary depending on your bank or payment provider.
Shipping and service fees are non-refundable unless the return is due to a confirmed error on our part.
Items Not Eligible for Refund or Exchange
The following items are not eligible for return or refund unless defective on arrival:

Custom or made-to-order items
Factory seconds, clearance, or display models
Gift cards, store credits, or vouchers
Consumables (e.g. cue tips, chalk, ping pong balls)
Products that have been used, damaged, altered, or improperly installed
Items damaged due to incorrect self-assembly (e.g. cracked slates, stripped screws, or drilled panels)
Exchange Policy
Exchanges may be approved within 7 days of receiving your order, provided that:

The product is unused, in resalable condition, and returned with all original packaging and accessories.
Exchanges are subject to stock availability.
If exchanging for a higher-value product, the price difference must be paid.
If exchanging for a lower-value product, the difference will be refunded less any applicable handling or restocking fees.
Return freight costs are the buyer’s responsibility, unless otherwise agreed in writing.
Assessment & Dispute Resolution
All returns are subject to inspection and approval by our quality control or technical team.

TOP ONE MALL reserves the right to reject any return that does not meet the above conditions.

In case of a dispute, we will act in accordance with the Australian Consumer Law (ACL) to ensure a fair and lawful resolution.

How to Lodge a Return or Exchange
To request a return or exchange, please email: admin@toponemall.com.au

Please include:

Your order number
Clear photos or videos showing the issue or condition
A short description of the problem or reason for return
Our team will review your case and respond within 2–3 business days with further instructions.

Summary for Customers

Notify us within 7 days for any faults or damages.
Keep original packaging for all returns.
Custom orders and display items are not refundable.
All returns require inspection and approval.
Return freight is the buyer’s responsibility unless it’s our confirmed error.