30-Day Returns & Refunds
We offer a 30-day return and refund policy for eligible change-of-mind purchases. Items must be returned within 30 days of delivery, unused, and in their original condition.
Change-of-Mind Returns
For eligible change-of-mind returns:
The item must be unused and returned in its original condition.
The buyer is responsible for the return postage costs.
Please contact us using the Contact Seller function through your Bunnings order before returning the item so we can provide the appropriate return instructions.
Once the returned item has been received and inspected, we will process the applicable refund.
Faulty, Damaged, Incorrect or Not-as-Described Products
If you receive a product that is faulty, damaged, incorrectly supplied, or not as described, please contact us using the Contact Seller function through your Bunnings order. We will assess the issue and, where applicable, arrange a repair, replacement, refund, or other appropriate remedy.
Return costs for products that are confirmed to be faulty, damaged, incorrectly supplied, or not as described will be handled in accordance with the Australian Consumer Law (ACL).
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law. Your rights under the ACL continue to apply to faulty, damaged, incorrectly supplied, or not-as-described products.
Any return conditions or return postage requirements stated above apply only to eligible change-of-mind returns and do not limit your rights under the ACL.
How to Request a Return
To request a return, please use the Contact Seller function through your Bunnings order and provide your order details and reason for the return. We will provide the relevant return instructions and advise you of the next steps.