For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.
We want you to be completely satisfied with your purchase. If you change your mind, we offer a 14 day Change of Mind return policy from the date your order is delivered or collected.
To initiate a return, please contact us via the "Contact Seller" link in your Bunnings order confirmation email to receive return instructions before sending any items back.
Return Eligibility & Conditions
For a Change of Mind return to be accepted:
Timeframe: You must contact us within 14 days of receiving your item.
Condition: Items must be returned in their original, unopened, unused, and 100% resalable condition, including all original packaging, manuals, and accessories. Items that have been installed, wired, or assembled cannot be returned for a change of mind.
Promotional Items: Any complimentary or promotional gifts (e.g. free globes) received with the order must also be returned unopened and unused. If not returned, their retail value will be deducted from your refund.
Shipping & Return Fees
Return Postage: The buyer is responsible for all return shipping costs. We strongly recommend using a tracked service with insurance, as we cannot accept responsibility for items lost or damaged in transit.
Original Delivery Fees: Outbound delivery charges are non-refundable.
Excluded Items (Non Returnable for Change of Mind)
Please choose carefully, as we cannot accept Change of Mind returns on:
Clearance, discontinued, or heavily reduced items
Special orders or custom made products (e.g., custom length LED strip lights)
Ex display products
Large bulk orders
Faulty, Damaged, or Incorrect Items (ACL)
If your item arrives damaged, faulty, or is not what you ordered, please contact us immediately via the "Contact Seller" link.
Assessment: We may ask you to provide photos or videos showing the issue so we can resolve it as quickly as possible.
Return Transport: If a faulty item needs to be returned for testing or replacement, we will provide a prepaid return label or arrange courier pickup at no cost to you.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.