For any returns, please contact us via the Contact Seller link in your Bunnings order confirmation email.
Australian Consumer Law
Nothing in this Returns Policy limits or excludes your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If your item is faulty, damaged, incorrect, or not as described, you may be entitled to a repair, replacement, or refund in accordance with the Australian Consumer Law.
Change of Mind Returns
We have a 30-day Change of Mind return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, with seals intact and unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
For Change of Mind returns, the buyer is responsible for the cost of shipping the product back to us. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon arrival and contact us immediately via the Contact Seller link in your Bunnings order confirmation email if the item is defective, damaged, incorrect, or not as described, so that we can evaluate the issue and assist.
If a repair, replacement, or return is required in accordance with the Australian Consumer Law, we will provide a pre-paid shipping label and instructions on how to return the item where applicable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return and let you know whether the refund has been approved.
If approved, you'll be automatically refunded to your original payment method within 3 days of approval. Please note it can take up to 10 days for your bank or credit card provider to process and post the refund.