Lowest Price Policy^
Free delivery* with
4 hour Click & Collect
Easy in-store ReturnsThe Tree Elves
We deliver real, farm-fresh Christmas trees to your door, and take care of the hassle that usually comes with them.
Every tree is grown on Australian farms and cut to order rather than pulled from a warehouse. Fresh stock comes in from the farm through the season, so the tree that arrives at your place is about as close to just-cut as a Christmas tree gets. Each one is checked for shape and health before it goes on the van.
What we sell
Real Christmas trees in 5ft, 6ft and 7ft, on their own or bundled with a stand, installation, or both. The stand is a heavy-duty Tree Mate base sized to the tree and designed to hold water so it stays fresh. With installation, our elves carry the tree in, stand it up straight in the room you choose, and take the packaging away with them.
How delivery works
You choose your delivery date when you order. We deliver across Melbourne metro any day of the week through the season. You’ll get a delivery window the day before and live tracking on the day, so there’s no waiting around — and no need for a ute.
After Christmas
We collect trees in January and have them recycled, so nobody has to drag a dead tree down the stairs or fit one in the back of a car.
A real tree is normally four jobs: finding one, getting it home, getting it upright, and getting rid of it. We do all four, so you get the smell of pine in the house and none of the mess.
Bunnings’ lowest prices policy and price guarantee does not apply to products sold directly by Bunnings’ Trusted Sellers.
Every tree is grown on Australian farms and cut to order rather than pulled from a warehouse. Fresh stock comes in from the farm through the season, so the tree that arrives at your place is about as close to just-cut as a Christmas tree gets. Each one is checked for shape and health before it goes on the van.
What we sell
Real Christmas trees in 5ft, 6ft and 7ft, on their own or bundled with a stand, installation, or both. The stand is a heavy-duty Tree Mate base sized to the tree and designed to hold water so it stays fresh. With installation, our elves carry the tree in, stand it up straight in the room you choose, and take the packaging away with them.
How delivery works
You choose your delivery date when you order. We deliver across Melbourne metro any day of the week through the season. You’ll get a delivery window the day before and live tracking on the day, so there’s no waiting around — and no need for a ute.
After Christmas
We collect trees in January and have them recycled, so nobody has to drag a dead tree down the stairs or fit one in the back of a car.
A real tree is normally four jobs: finding one, getting it home, getting it upright, and getting rid of it. We do all four, so you get the smell of pine in the house and none of the mess.
Bunnings’ lowest prices policy and price guarantee does not apply to products sold directly by Bunnings’ Trusted Sellers.
The Tree Elves Shipping Policy
Orders will be dispatched on the next available delivery date within eligible metropolitan areas. Delivery dates are communicated in advance and may be rescheduled with a minimum of 24 hours’ notice via email, phone, or SMS. Customers may also update their delivery date directly through the seller’s website.
Where safe to do so, products will be left in a secure location at the delivery address. If no suitable location is available, our delivery team will contact the customer to arrange an alternative delivery time.
Customers will receive a two-hour delivery window and live tracking details. These will be provided via email and SMS within two days of the scheduled delivery date.
For all enquiries relating to products or shipping, customers should contact the seller directly.
Where safe to do so, products will be left in a secure location at the delivery address. If no suitable location is available, our delivery team will contact the customer to arrange an alternative delivery time.
Customers will receive a two-hour delivery window and live tracking details. These will be provided via email and SMS within two days of the scheduled delivery date.
For all enquiries relating to products or shipping, customers should contact the seller directly.
The Tree Elves Return Policy
Our trees are living, farm-fresh products, cut to order and delivered straight to your door. There’s nothing to post back — if something isn’t right, message us through Bunnings Marketplace on your order and we’ll come to you.
Our 21-day guarantee
Every tree is covered for 21 days from the day it’s delivered. If it arrives damaged or unhealthy, isn’t what you ordered, or fails within that time despite being kept watered and away from direct heat, message us with your order number and a photo. We’ll arrange a replacement tree or a full refund, whichever you’d prefer. Once we’ve agreed the outcome we process the refund through Bunnings Marketplace within 2 business days, and it usually reaches your original payment method within 5 business days.
Change of mind
If you change your mind before your tree is dispatched, message us and we’ll cancel it for a full refund. Because every tree is cut to order, we can’t accept a change-of-mind return once yours has been dispatched — your rights under the Australian Consumer Law are unaffected.
Stands and installation
An unused stand can be returned within 21 days for a full refund. If you’ve paid for installation and we haven’t delivered yet, you can cancel that part of your order for a full refund.
Your rights under the Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
There’s no need to take a tree to a Bunnings store — message us and we’ll collect it from you.
For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.
Our 21-day guarantee
Every tree is covered for 21 days from the day it’s delivered. If it arrives damaged or unhealthy, isn’t what you ordered, or fails within that time despite being kept watered and away from direct heat, message us with your order number and a photo. We’ll arrange a replacement tree or a full refund, whichever you’d prefer. Once we’ve agreed the outcome we process the refund through Bunnings Marketplace within 2 business days, and it usually reaches your original payment method within 5 business days.
Change of mind
If you change your mind before your tree is dispatched, message us and we’ll cancel it for a full refund. Because every tree is cut to order, we can’t accept a change-of-mind return once yours has been dispatched — your rights under the Australian Consumer Law are unaffected.
Stands and installation
An unused stand can be returned within 21 days for a full refund. If you’ve paid for installation and we haven’t delivered yet, you can cancel that part of your order for a full refund.
Your rights under the Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
There’s no need to take a tree to a Bunnings store — message us and we’ll collect it from you.
For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.