Welcome to Tech Sales Online, your premier destination for cutting-edge technology from the world's leading brands. As an authorised retailer of renowned names like Roborock, Segway-Ninebot, 360 Smart life, Smartmi, and more, we take pride in offering an extensive selection of top-tier products that redefine convenience, innovation, and style.

At Tech Sales Online, we understand the importance of authenticity and quality. That's why all our stock is genuine Australian merchandise sourced directly from reputable suppliers and housed in our Australian warehouses. With us, you can shop with confidence, knowing that you're getting authentic products backed by the assurance of our trusted reputation.

Whether you're in the market for a state-of-the-art robotic vacuum cleaner, an electric scooter that effortlessly navigates city streets, or smart home devices that streamline your daily routines, Tech Sales Online has you covered. Our curated collection features the latest advancements in technology, meticulously selected to enhance your life in meaningful ways.

Why choose Tech Sales Online? Because we're not just a store—we're your partners in tech exploration. Our team is dedicated to providing unparalleled customer service, expert guidance, and unbeatable deals to ensure your shopping experience exceeds expectations. Before you make a purchase, be sure to check Tech Sales Online for the best deals and the latest offerings from your favorite brands.

Join the Tech Sales Online community today and embark on a journey of innovation, convenience, and limitless possibilities. Welcome to a world where technology meets excellence. Welcome to Tech Sales Online.

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

We may charge for shipping depending on product type and weight. Shipping costs for orders will be automatically calculated at checkout. You will be notified of your tracking number once shipped. Processing time: We aim to have all products processed by our warehouses in 2 business days. Once dispatched, we estimate the delivery times of: Sydney, Brisbane, Perth and Melbourne Metro Areas: 3-8 business days Adelaide, Tasmania Metro Areas: 5-10 business days. Please note that listed times are estimates based on averages and could sometimes take a little longer if there are delays. Regional areas can take longer for delivery. We are unable to ship to certain locations and we also cannot ship to PO Boxes & Parcel Lockers. Therefore we reserve the right to: - Provide a new quote if you change your shipping address. For example, if we need to change it from a PO Box or Parcel Locker, or you change the shipping address. - Refuse your order based on your location. Your order will be refunded in this case.

For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.

1. Introduction

This Refund & Returns Policy applies to all purchases made from Tech Sales Online. You agree to comply with all Terms when accessing or using our Services, including this Refund & Returns Policy.

2. Change of Mind

Change of mind requirements

Tech Sales Online does not offer replacements or refunds if you simply have a change of mind, unless Tech Sales Online chooses to do so, at its sole discretion. If Tech Sales Online accepts a refund request, a 15% restocking fee on the paid amount will be charged. Furthermore, all items returned for refund or exchange are at the buyer's expense and must be posted back through Australia Post with a tracking number.

It is important to note that Consumer Guarantees do not apply if you simply change your mind, find the item cheaper elsewhere, decide you did not like the purchase or have no use for it. Please reach out to our friendly customer service team for any inquiries or questions about our products that you may have. All inquiries and requests are handled through email: sales@techsalesonline.com.au

To be eligible for any change of mind requests, the minimum requirements must be met:

The request is made within 30 days of purchase;
That you provide satisfactory proof of purchase (upon request from Tech Sales Online);
The merchandise is in a saleable condition (that is, the item is unopened and unused, with all original packaging or tags attached and where the product's seal is not broken or tampered).
3. Customer returns and refunds

We may refund you if either of the following two prerequisites is met:

If a duplicate payment was made due to technical glitch or any other error;

If we consider the refund is necessary as per user support staff at our sole discretion.

We take user feedback very seriously and use it to improve our quality of service constantly. Any sale or promotional items that are sold are non-refundable and non-exchangeable.

Please note that when it comes to accessories, each accessory clearly states which product it is compatible with. This is noted in the description, and in most products within the heading also. Be sure to check the accessory you're purchasing is compatible with your product before checking out. If you do purchase an accessory that is incompatible with your product, we will not be able to conduct an exchange or refund.

Note: Tech Sales Online (www.techsalesonline.com.au) reserves the right to make changes in the return policy at any time. Any changes will be updated on our website.

4. Faulty or Defective Product Replacements

If an item is faulty, wrongly described, incorrect or otherwise in breach of Australian Consumer Law. In that case, we will fulfill our legal obligations, which may include refunding the purchase price and delivery charges or providing a replacement product - given that you have contacted us within 30 days of purchase. You may contact us via email at sales@techsalesonline.com.au

All warranty claims are handled by the manufacturer directly. If an item is found to be defective or faulty, you will be required to either call or email the manufacturer for support.

You may be required to upload clear images of the damage, defect or fault to assess. Once you contact the manufacturer for support, you will be provided with further information regarding the process.

Note: We may not be able to offer a replacement or exchange on some products if there is no longer stock available.

5. Returns & Refund Tender

If you are entitled to a refund, your refund will be processed in the same manner as the original payment method. For purchases made by credit or debit card, the cardholder and the identical credit or debit card are required to process the refund as it was originally used for the purchase.

Please note that processing of refunds takes between 15 to 30 business days of confirmation of the refund to show up on your account due to the varying processing times between payment providers.

6. Consumer Guarantees

This Policy is not designed to replace or exclude any rights available to you under the Australian Consumer Law.

If you believe an item purchased from us is faulty or defective, you may still retain rights under Australian Consumer Law. Where there is a major failure with the item, you may choose a refund, exchange or repair as well as compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the item repaired or replaced if the item fails to be of acceptable quality, and this failure does not amount to a major failure. Where an item is damaged through misuse, we are not obliged to provide a refund, exchange or repair.

Certain legislation, including the Australian Consumer Law (the ACL) in the Consumer and Competition Act 2010 (Cth), as well as similar consumer protection laws and regulations, may confer you with rights, warranties, guarantees and remedies relating to the provision of goods or services to you which cannot be excluded, restricted or changed by us. Our liability is covered solely by the ACL, this policy and any terms and conditions specified on our Website.

7. Amendment

This Policy may be amended at any time without prior notice. Any purchase from us following any such amendments will be deemed to be confirmation that you have accepted those amendments. We recommend that you check our current Terms and Conditions before making any purchase. Our agents, employees and third parties do not have the authority to amend this Policy or our Terms and Conditions.

8. Contact Us

If you have any enquiries regarding your return or our Refund & Returns Policy, please contact us.