Lowest Price Policy^
Free delivery* with
4 hour Click & Collect
Easy in-store ReturnsSweet Goodbye
WINNER - “Product of the Year” - 2023 Pet Innovation Awards
Sweet Goodbye is an Australian-based company, recognised globally for its beautiful Pet Farewell Kits (for pets of all sizes) which bring comfort and support when facing the loss of your beloved pet.
Sweet Goodbye COCOONs and CLOUDs are eco-friendly, soft, cozy Pet Caskets for burial or cremation that help you farewell your cherished pet with love and dignity.
Each COCOON and CLOUD kit is handcrafted with love and includes special elements (Ceremony Guidebook, Memorial Heart Marker, and decorative Garland) to create a meaningful farewell, marked with warm and lasting memories of your very special friend.
The Sweet Goodbye COCOON® and Sweet Goodbye CLOUD® are suitable for all pet breeds and sizes. They’re made from natural, biodegradable materials and come in various sizes and a rainbow of attractive colors.
We hope Sweet Goodbye can bring you peace and comfort in your time of need.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
Sweet Goodbye is an Australian-based company, recognised globally for its beautiful Pet Farewell Kits (for pets of all sizes) which bring comfort and support when facing the loss of your beloved pet.
Sweet Goodbye COCOONs and CLOUDs are eco-friendly, soft, cozy Pet Caskets for burial or cremation that help you farewell your cherished pet with love and dignity.
Each COCOON and CLOUD kit is handcrafted with love and includes special elements (Ceremony Guidebook, Memorial Heart Marker, and decorative Garland) to create a meaningful farewell, marked with warm and lasting memories of your very special friend.
The Sweet Goodbye COCOON® and Sweet Goodbye CLOUD® are suitable for all pet breeds and sizes. They’re made from natural, biodegradable materials and come in various sizes and a rainbow of attractive colors.
We hope Sweet Goodbye can bring you peace and comfort in your time of need.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
Sweet Goodbye Shipping Policy
Shipping & Delivery Options
We understand this may be a difficult time for you. We aim to offer the highest possible customer service to support you in this process. We typically get your order shipped out within 1-2 days.
We provide FREE Australia Post EXPRESS POST delivery on all orders and ship from our WA warehouse to anywhere in Australia (approximately 1-5 business days based on your delivery address).
Planning ahead helps. Place your order early.
Customers have informed us that having our product ready and with them when that inevitable time came brought great relief and comfort. We suggest ordering early to avoid added stress and a need for urgent delivery when that is possible.
We understand this may be a difficult time for you. We aim to offer the highest possible customer service to support you in this process. We typically get your order shipped out within 1-2 days.
We provide FREE Australia Post EXPRESS POST delivery on all orders and ship from our WA warehouse to anywhere in Australia (approximately 1-5 business days based on your delivery address).
Planning ahead helps. Place your order early.
Customers have informed us that having our product ready and with them when that inevitable time came brought great relief and comfort. We suggest ordering early to avoid added stress and a need for urgent delivery when that is possible.
Sweet Goodbye Return Policy
REFUND POLICY
At Sweet Goodbye, we value our customers. We understand you could be going through a difficult time right now, so your satisfaction is very important to us.
Size Guides are available to help with selecting the right size for your pet. To avoid disappointment, please refer to these guides and measure your pet when placing your order.
If you’re not completely satisfied with your Sweet Goodbye item(s), we will gladly provide an exchange or refund if requested within 30 days of your original order date.
At Sweet Goodbye, we offer FREE Standard Shipping on the replaced or exchanged items.
NEED AN EXCHANGED ITEM QUICKLY?
If you need an exchange item quickly, we recommend purchasing the new item as a separate order and returning the original item to us for a refund rather than an exchange.
RETURNS AND REFUNDS
If you wish to return your item(s) for an exchange, replacement or refund, just follow these easy steps:
1. EMAIL US via the contact seller link in your Bunnings order confirmation email to request your refund, exchange or replacement within 30 days of your order date. Please include the reason for your return plus the order date and order number. If you are wanting an exchange, please let us know your new desired product, size, color and ship-to address.
2. RECEIVE SHIPPING LABEL - we will send you a Return Address Label to print and affix to your package. Please return all items in their original packaging. You will be responsible for paying for your own shipping costs for returns, other than for faulty items.
3. SEND PACKAGE with RETURN ITEM - we recommend using a trackable shipping service for your return as we cannot accept responsibility for any returns lost in transit. Please retain your tracking number to track delivery status.
4. RECEIVE REFUND / EXCHANGE / REPLACEMENT – we will notify you via email once we have received your return. Please allow approximately 7 business days for credits, refunds or exchanges to be processed.
If you have not received your refund after 15 days, please contact our customer care team via the contact seller link in your Bunnings order confirmation email.
TERMS AND CONDITIONS
1. Returned items must be received within 30 days of the order being received, unused and in the same sellable condition in which they were received (with the exception of returns due to faulty items).
2. Clearance Items - Items marked down for clearance cannot be refunded but may be exchanged, within the normal returns period. We will gladly replace or exchange faulty clearance items as per our regular policy or issue a refund if a replacement item is no longer available.
3. Re-stocking Fee - At the seller’s discretion, a $15-$25 re-stocking fee, based on product value and level of repackaging required, may be assessed on opened items, which are being returned and will need more than typical re-packing.
At Sweet Goodbye, we value our customers. We understand you could be going through a difficult time right now, so your satisfaction is very important to us.
Size Guides are available to help with selecting the right size for your pet. To avoid disappointment, please refer to these guides and measure your pet when placing your order.
If you’re not completely satisfied with your Sweet Goodbye item(s), we will gladly provide an exchange or refund if requested within 30 days of your original order date.
At Sweet Goodbye, we offer FREE Standard Shipping on the replaced or exchanged items.
NEED AN EXCHANGED ITEM QUICKLY?
If you need an exchange item quickly, we recommend purchasing the new item as a separate order and returning the original item to us for a refund rather than an exchange.
RETURNS AND REFUNDS
If you wish to return your item(s) for an exchange, replacement or refund, just follow these easy steps:
1. EMAIL US via the contact seller link in your Bunnings order confirmation email to request your refund, exchange or replacement within 30 days of your order date. Please include the reason for your return plus the order date and order number. If you are wanting an exchange, please let us know your new desired product, size, color and ship-to address.
2. RECEIVE SHIPPING LABEL - we will send you a Return Address Label to print and affix to your package. Please return all items in their original packaging. You will be responsible for paying for your own shipping costs for returns, other than for faulty items.
3. SEND PACKAGE with RETURN ITEM - we recommend using a trackable shipping service for your return as we cannot accept responsibility for any returns lost in transit. Please retain your tracking number to track delivery status.
4. RECEIVE REFUND / EXCHANGE / REPLACEMENT – we will notify you via email once we have received your return. Please allow approximately 7 business days for credits, refunds or exchanges to be processed.
If you have not received your refund after 15 days, please contact our customer care team via the contact seller link in your Bunnings order confirmation email.
TERMS AND CONDITIONS
1. Returned items must be received within 30 days of the order being received, unused and in the same sellable condition in which they were received (with the exception of returns due to faulty items).
2. Clearance Items - Items marked down for clearance cannot be refunded but may be exchanged, within the normal returns period. We will gladly replace or exchange faulty clearance items as per our regular policy or issue a refund if a replacement item is no longer available.
3. Re-stocking Fee - At the seller’s discretion, a $15-$25 re-stocking fee, based on product value and level of repackaging required, may be assessed on opened items, which are being returned and will need more than typical re-packing.