Surfpaints is a premium Australian brand specializing in high-quality acrylic paint pens designed for artists, DIY enthusiasts, and creative professionals. Made with precision in Japan, our pens deliver vibrant, long-lasting colours with exceptional coverage on nearly any surface, including wood, metal, glass, plastic, ceramics, and fabric.

Crafted for versatility and durability, Surfpaints are perfect for detailed artwork, personalizing projects, and creative expressions. Whether you're painting surfboards, creating intricate canvas designs, or customizing home décor, our Japanese acrylic paint blend ensures bold, smooth, and fade-resistant results.

As a Sydney-based brand, Surfpaints is proudly Australian-owned, catering to both hobbyists and professionals who value premium quality and reliability in their art supplies. Discover the paint pens trusted by artists and schools across Australia for their rich pigmentation, superior nib durability, and environmental versatility.

Key Features:

Vibrant, fade-resistant colours.
Works on multiple surfaces: wood, metal, fabric, ceramics, glass, and more.
Quick-drying and smudge-proof formula.
Perfect for fine details, bold strokes, or DIY projects.
Proudly Australian-owned and made with the highest quality standards.

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

DELIVERY
Surfpaints operates from its warehouse in Sydney, NSW, and uses tracked couriers—primarily Australia Post. Orders are dispatched daily at 2 PM, and a tracking number will be provided upon fulfilment.

Australia Delivery Times:

NSW: Express 1-2 days; Standard 2-4 days
VIC, QLD, SA, NT, ACT, TAS & WA: Express 1-3 days; Standard 3-6 days

For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.

We are confident in the quality of Surfpaints products and offer a 30-Day Money-Back Guarantee for your peace of mind.

30-Day Money-Back Guarantee
You can return any item within 30 days from the date of your order confirmation email for a refund of the product value (excluding shipping fees).

To initiate a return, contact us via the contact seller link in your Bunnings order confirmation email

Return Shipping Requirements:
Please use a shipping method with tracking to ensure accountability.
Once we receive and verify the returned items, we will issue the refund using your original payment method.
Refunds typically take 1-3 business days to process once initiated.

After 30 Days:
Unfortunately, we cannot provide refunds for your order.
If the order is deemed faulty based on video or image evidence, we will require you to send the faulty products back to our warehouse. Once received, we will exchange the items with operational replacements.

FAULTY ITEMS
If you believe you have received a faulty item, we kindly ask you to provide the following:
Photo evidence clearly showing the fault.
Video evidence demonstrating the fault in detail.

Upon review, we will determine if the item is faulty.
If confirmed, we will request the faulty product to be shipped back to our warehouse.

After receipt and verification, we will replace the faulty item with an operational one at no additional cost.

UNDELIVERABLE OR RETURNED PACKAGES
If your package is returned to us due to non-collection or redirection issues, we will issue a refund for the product value (minus shipping costs) once the order is received at our warehouse.

MISSING SHIPMENTS
If your tracking indicates that your package was delivered but you have not received it:

Check the latest status of the shipment using the provided tracking number.
Contact your local post office to confirm the package's status.

Additionally, please follow these steps to ensure the fastest resolution:
Contact your local post office or the postal service associated with your shipment (e.g., Australia Post).
Lodge an inquiry ticket with the postal service using their online system or app, making sure to include your order number.
Investigations may take up to 10 business days to be completed by the postal service.
If the investigation concludes that your items are lost or missing, we will promptly send a replacement via express shipping at the end of the investigation period.

INCORRECT ADDRESS POLICY
If a customer enters an incorrect postal address when placing an order and does not update Surfpaints Support via email before the order is dispatched with Australia Post, the customer will be liable for the following:
A $25 return-to-sender fee if the parcel is returned to our warehouse.
An additional $10 shipping charge to resend the items to the correct address.

If the postal service cannot redirect the parcel to the correct address, the order will need to be returned to our warehouse before we can arrange for the items to be resent. Surfpaints is not responsible for delays or additional costs caused by incorrect address submissions.

Steps for the Customer to Rectify an Incorrect Address with Australia Post

Check the Parcel’s Status

Use the tracking number provided by Surfpaints to check the current location and status of the parcel on the Australia Post Tracking Tool. https://auspost.com.au/mypost/track/search

Contact Australia Post Customer Support with your tracking number.
Inform them of the incorrect address and request a redirection or hold (only possible if the parcel hasn’t already been delivered or reached the final destination).

Visit a Local Post Office

You can also visit your local post office with the tracking number to inquire about redirection options.

Wait for Return to Sender

If Australia Post cannot deliver or redirect the parcel, it will be returned to Surfpaints (the sender).

Once returned, Surfpaints will arrange for it to be resent to the correct address (subject to additional fees).