For any returns or enquiries please contact us via the contact seller link in your Bunnings order confirmation email.
At Springfree Trampoline we are confident we deliver the World’s Safest and best quality trampoline you can buy.
If for some reason, within 30 days of receiving your trampoline you need to return it, Springfree will happily exchange your trampoline for another size that suits your family better, or if needed, refund your purchase based on our Return policy conditions below.
Exchanges
Within 30 days from the date the trampoline was received, we allow customers to upsize or downsize their trampoline model. The exchange policy may also apply to accessories purchased.
If your trampoline has not been opened or used, only the freight cost to return the trampoline to Springfree will be incurred.
If your trampoline has been opened or installed, the below conditions will apply;
Freight Costs to return the originally purchased model will be the customers responsibility
If the trampoline has been installed, the trampoline must be dismantled at the customer’s expense and packed into its original packaging (if the original packaging is not available then Springfree can send at the customer’s expense, boxes for packing).
The difference in retail price of model will apply to each exchange.
Once returned, the trampoline will be inspected and confirmed to be in good condition and is suitable to be sold as an ex-demo model, and a $200 restocking fee will apply.
If the trampoline is not able to be certified as an ex-demo model, additional refurbishment costs may be charged to the customer.
Returns
Within 30 days from the date the trampoline was received, we allow customers to return their trampoline.
If your trampoline has not been opened or used, only the freight cost to return the trampoline to Springfree will be incurred.
If your trampoline has been opened or installed, the below conditions will apply;
Freight Costs to return the trampoline will be the customers responsibility
If the trampoline has been installed, the trampoline must be dismantled at the customer’s expense and packed into its original packaging (if the original packaging is not available then Springfree can send at the customer’s expense, boxes for packing).
Once returned, the trampoline will be inspected and confirmed to be in good condition and if suitable to be sold as an ex-demo model, and a $200 restocking fee will apply.
If the trampoline is not able to be certified as an ex-demo model, additional refurbishment costs may be charged to the customer.