At Sofa Decor, we work with trusted suppliers and logistics providers to deliver your orders efficiently. The following policy outlines our order processing, shipping arrangements, delivery estimates, and tracking procedures.
1. Order Processing and Dispatch
All orders are processed after payment confirmation and must be dispatched within 2 business days, Monday to Friday, excluding public holidays.
This dispatch timeframe applies to standard, custom, and special orders.
If an issue is expected to affect dispatch, we will keep you informed of any relevant updates.
2. Delivery Timeframes
We offer shipping Australia-wide. Estimated delivery times begin after your order has been dispatched.
Shipping Method
Estimated Delivery Time
Standard Shipping
6–12 business days
Delivery timeframes are estimates and may vary depending on the destination, courier network, weather conditions, public holidays, and seasonal demand. Rural and remote areas may require an additional 2–3 days.
Business days are Monday to Friday, excluding public holidays.
3. Shipping Partners and Delivery Process
We work with third-party suppliers and logistics providers who may handle the packaging and shipping of orders directly to customers.
Some orders may be dispatched directly by our suppliers. Regardless of the shipping arrangement, we will assist with delivery enquiries and work with our suppliers or logistics partners to address any issues.
4. Tracking Your Order
Once your order has been dispatched, tracking details will be provided by us or our logistics partner, where tracking is available.
You can use the tracking link provided in your dispatch notification to monitor your delivery.
If you have not received tracking details or your tracking information has not updated for an extended period, please contact us using the Contact Seller function through your Bunnings Marketplace order.
5. Shipping Costs
A fixed shipping fee will be displayed at checkout before you complete your order. The applicable fee will be shown for your order at the time of purchase.
6. Delivery Delays
Delivery delays may occasionally occur due to courier disruptions, weather conditions, high demand, supplier processing issues, or incorrect or incomplete delivery details.
If your order is delayed or has not arrived within the estimated delivery timeframe, please contact us using the Contact Seller function through your Bunnings Marketplace order. We will liaise with the relevant supplier or logistics provider to investigate the issue and assist with resolving it.
7. Delivery Address Changes
Please ensure your delivery address and contact details are accurate and complete when placing your order.
If you need to correct your address, contact us as soon as possible. Changes may not be possible after dispatch, and additional charges may apply where a delivery change or redelivery incurs a fee. We will advise you of any applicable charges before proceeding.
8. Urgent Orders
We currently offer standard shipping only. Express shipping is not available.
9. Contact Us
For shipping enquiries, tracking assistance, delivery delays, or other delivery-related concerns, please contact us using the Contact Seller function through your Bunnings Marketplace order.
Nothing in this policy excludes, restricts, or limits any rights or remedies available to customers under the Australian Consumer Law (ACL).