At Snatch Straps Australia, we strive for excellence to produce quality products that are of the highest world safety standards. They are manufactured in Australia, with Australian Materials complying with all of Australia’s strict safety standards.

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

When you purchase products from Snatch Straps Australia we provide a range of options to assist delivery to your residential or business address.

Please note: All shipping times stated in this Shipping Policy relate to shipping only and does not include processing and potential manufacturing times.
All orders placed will be processed within 1 business day (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Contact will be made if your item is not in stock and requires manufacturing.

Most items are held in stock and available however when unforeseen external events occur (such as floods or natural disasters) a lot of items are backlogged in manufacturing.

SHIPPING TO P.O. BOXES
As majority of our couriers and freight companies delivery via pallet, they are unable to deliver to PO Boxes. Please provide a residential or business address.

Delivering to remote locations in Australia

Our national courier networks cannot provide door-to-door services to some remote Australian areas. Examples include Roma, Weipa, Nhulunbuy and any area that may require light aircraft, barge or boat to access. In these cases, if delivery is possible, surcharges may apply to the standard rates. Alternatively, couriers may provide delivery to local depots or Australia Post offices for customer collection of goods.


Approximate manufacturing times:

Snatch Straps or Tow Straps = 3-5 Working Days per item.
Bridles and Axle Straps = 2-3 Working Days per item.
Rachet straps = 1-2 Working Days
Storage Bags / Motion Arrester = 3-5 Working Days

During extreme weather conditions, please be aware that we may experience delays.

For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.

SNATCH STRAPS AUSTRALIA COMPLIES WITH ALL REQUIREMENTS OF AUSTRALIAN CONSUMER LAW
We are not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a major problem.

This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time.
If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase ­— e.g. your receipt.

To return an online order, please contact us to receive a return authority.
A return authority will be provided if:

The Product you received was different to the one ordered
The Product arrived damaged
If your return meets any of the above conditions you will be entitled to a refund or an exchange.

If your product is damaged or broken from use and return does not meet any of the above conditions but you would still like to return the product for inspection by manufacturer, please contact us to discuss options.


PLEASE NOTE: All breaking load limits are manufactured to the Consumer Goods (Motor Vehicle Recovery Straps) Safety Standard 2017 https://www.legislation.gov.au/Details/F2017L01560
If the safety guidelines are not followed which results in damage to product, no refund is entitled.