Returns Policy
For any returns, please contact us via the Contact Seller link in your Bunnings order confirmation email.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Faulty, Damaged, Incorrect, or Not-as-Described Items
If your item arrives faulty, damaged, incorrect, or not as described, please contact us as soon as reasonably practicable via the Contact Seller link in your Bunnings order confirmation email, including your order number, a description of the issue, and photos of the item. We'll arrange a repair, replacement, or refund in line with your rights under the Australian Consumer Law. In these circumstances, we cover the reasonable cost of returning the item to us.
Change of Mind
Changed your mind, or not sure you bought the right product? We accept change-of-mind returns within 30 days of delivery, provided the item is unused, unopened, and in its original packaging, with proof of purchase. Return shipping for change-of-mind returns is the customer's responsibility and is non-refundable.
Refunds
Once your return is received and inspected, we'll notify you of the outcome. Approved refunds are processed to your original payment method within 5–10 business days.
General Wear and Tear
General wear and tear from normal use is not considered a fault and is not covered under these guarantees. Our products are built to last, but no product is indestructible — especially in the hands of kids.