Lowest Price Policy^
Free delivery* with
4 hour Click & Collect
Easy in-store ReturnsSilent Master Australia
Silent Master Australia supplies premium central vacuum systems, Hide-A-Hose retractable hose systems, and accessories to homeowners, builders, and installers throughout Australia. Our American-manufactured products combine powerful performance, whisper-quiet operation, and exceptional durability to deliver a cleaner, healthier home.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers
Silent Master Australia Shipping Policy
Shipping Policy
Order Processing
All orders are processed within 2 business days of receiving confirmation. Orders are processed Monday to Friday, excluding weekends and public holidays.
Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day. Once your order has been shipped, you’ll receive an email with your tracking number.
Carriers:
We mainly use the carriers below:
Allied Express
Australia Post
CRL Express
Fastway
TNT
Shipping Rates:
Shipping fee is $14.95. We offer free shipping for orders above $200 Australia-wide.
Shipping
Once your order has been processed, it will be dispatched using one of our trusted shipping partners. Delivery timeframes vary depending on your location and the selected shipping service.
Estimated delivery times are:
•\tMetro areas: 2–5 business days
•\tRegional areas: 3–7 business days
•\tRemote areas: 5–10 business days
These timeframes are estimates only and may vary due to circumstances beyond our control.
Shipping Costs
Shipping charges are calculated at checkout based on the size, weight, and destination of your order unless otherwise stated.
Tracking
Where available, a tracking number will be provided once your order has been dispatched so you can monitor its progress.
Delivery Delays
While we aim to meet the estimated delivery times, delays may occur due to weather events, carrier disruptions, peak periods, or other unforeseen circumstances.
Incorrect Shipping Information
Please ensure your shipping address is correct when placing your order.
Damaged or Lost Items
If your order arrives damaged or appears to have been lost in transit, please contact us. We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping or your order, please contact us via Contact Seller and we will be happy to assist.
Order Processing
All orders are processed within 2 business days of receiving confirmation. Orders are processed Monday to Friday, excluding weekends and public holidays.
Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day. Once your order has been shipped, you’ll receive an email with your tracking number.
Carriers:
We mainly use the carriers below:
Allied Express
Australia Post
CRL Express
Fastway
TNT
Shipping Rates:
Shipping fee is $14.95. We offer free shipping for orders above $200 Australia-wide.
Shipping
Once your order has been processed, it will be dispatched using one of our trusted shipping partners. Delivery timeframes vary depending on your location and the selected shipping service.
Estimated delivery times are:
•\tMetro areas: 2–5 business days
•\tRegional areas: 3–7 business days
•\tRemote areas: 5–10 business days
These timeframes are estimates only and may vary due to circumstances beyond our control.
Shipping Costs
Shipping charges are calculated at checkout based on the size, weight, and destination of your order unless otherwise stated.
Tracking
Where available, a tracking number will be provided once your order has been dispatched so you can monitor its progress.
Delivery Delays
While we aim to meet the estimated delivery times, delays may occur due to weather events, carrier disruptions, peak periods, or other unforeseen circumstances.
Incorrect Shipping Information
Please ensure your shipping address is correct when placing your order.
Damaged or Lost Items
If your order arrives damaged or appears to have been lost in transit, please contact us. We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping or your order, please contact us via Contact Seller and we will be happy to assist.
Silent Master Australia Return Policy
# Return Policy
## Our Commitment to Customer Satisfaction
At Silent Master Australia, we are committed to supplying quality products and providing excellent customer service.
This Return Policy operates in accordance with the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.
## Change of Mind
Please choose carefully before completing your purchase.
Silent Master Australia does not accept returns for:
* Change of mind
* Incorrect product selection
* Ordering the wrong item
* Finding the product at a lower price elsewhere
* No longer requiring the product
If you are unsure whether a product is suitable for your application, please contact our team before placing your order. We are happy to help you select the correct product.
## Faulty, Damaged or Incorrect Products
If your product arrives damaged, is faulty, or is significantly different from its description, please contact us via the contact seller link in your Bunnings order confirmation email as soon as reasonably possible after discovering the issue.
Depending on the nature of the problem and your rights under the Australian Consumer Law, you may be entitled to:
* A repair
* A replacement
* A refund
* Another appropriate remedy
Where a product is confirmed to have a manufacturing fault or other issue covered by the Australian Consumer Law or the manufacturer's warranty, Silent Master Australia will cover reasonable return freight costs.
## Manufacturer's Warranty
All products sold by Silent Master Australia are covered by the applicable manufacturer's warranty against defects.
If your product develops a fault during the applicable warranty period, please contact our customer support team. We will assist you with the warranty claim process and arrange a repair or replacement where appropriate.
Your rights under the Australian Consumer Law apply in addition to any manufacturer's warranty.
## Installed Products
Due to the nature of our products, items that have been installed, fitted, glued, modified or permanently incorporated into a building cannot be returned because they are no longer suitable for resale.
If an installed product is found to be faulty, Silent Master Australia will provide an appropriate remedy in accordance with the Australian Consumer Law and the applicable manufacturer's warranty.
## Return Conditions
Before returning any product, you must contact Silent Master Australia to obtain return authorisation.
Unless the return relates to a product covered by the Australian Consumer Law or the manufacturer's warranty:
* Return freight costs are the responsibility of the customer.
* Products must be returned unused, uninstalled, in their original packaging and in a resalable condition.
* Products must be securely packaged to prevent damage during transit.
* Customers should provide shipment tracking details once the goods have been dispatched.
Returns will not be accepted for products that have:
* Been used or installed
* Been modified or altered
* Been damaged due to misuse, abuse or neglect
* Been incorrectly installed
* Suffered normal wear and tear
* Been returned without prior approval
## Contact Us
If you have any questions regarding this Return Policy, please contact us via the contact seller link in your Bunnings order confirmation email.
## Policy Updates
Silent Master Australia reserves the right to amend this Return Policy at any time.
---
### Australian Consumer Law Notice
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
## Our Commitment to Customer Satisfaction
At Silent Master Australia, we are committed to supplying quality products and providing excellent customer service.
This Return Policy operates in accordance with the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.
## Change of Mind
Please choose carefully before completing your purchase.
Silent Master Australia does not accept returns for:
* Change of mind
* Incorrect product selection
* Ordering the wrong item
* Finding the product at a lower price elsewhere
* No longer requiring the product
If you are unsure whether a product is suitable for your application, please contact our team before placing your order. We are happy to help you select the correct product.
## Faulty, Damaged or Incorrect Products
If your product arrives damaged, is faulty, or is significantly different from its description, please contact us via the contact seller link in your Bunnings order confirmation email as soon as reasonably possible after discovering the issue.
Depending on the nature of the problem and your rights under the Australian Consumer Law, you may be entitled to:
* A repair
* A replacement
* A refund
* Another appropriate remedy
Where a product is confirmed to have a manufacturing fault or other issue covered by the Australian Consumer Law or the manufacturer's warranty, Silent Master Australia will cover reasonable return freight costs.
## Manufacturer's Warranty
All products sold by Silent Master Australia are covered by the applicable manufacturer's warranty against defects.
If your product develops a fault during the applicable warranty period, please contact our customer support team. We will assist you with the warranty claim process and arrange a repair or replacement where appropriate.
Your rights under the Australian Consumer Law apply in addition to any manufacturer's warranty.
## Installed Products
Due to the nature of our products, items that have been installed, fitted, glued, modified or permanently incorporated into a building cannot be returned because they are no longer suitable for resale.
If an installed product is found to be faulty, Silent Master Australia will provide an appropriate remedy in accordance with the Australian Consumer Law and the applicable manufacturer's warranty.
## Return Conditions
Before returning any product, you must contact Silent Master Australia to obtain return authorisation.
Unless the return relates to a product covered by the Australian Consumer Law or the manufacturer's warranty:
* Return freight costs are the responsibility of the customer.
* Products must be returned unused, uninstalled, in their original packaging and in a resalable condition.
* Products must be securely packaged to prevent damage during transit.
* Customers should provide shipment tracking details once the goods have been dispatched.
Returns will not be accepted for products that have:
* Been used or installed
* Been modified or altered
* Been damaged due to misuse, abuse or neglect
* Been incorrectly installed
* Suffered normal wear and tear
* Been returned without prior approval
## Contact Us
If you have any questions regarding this Return Policy, please contact us via the contact seller link in your Bunnings order confirmation email.
## Policy Updates
Silent Master Australia reserves the right to amend this Return Policy at any time.
---
### Australian Consumer Law Notice
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.