For any returns or enquiries please contact us via the contact seller link in your Bunnings order confirmation email.
We want you to be completely satisfied with your Shappa purchase, and we strive to provide expert guidance to help you choose the best possible products for your needs. We also understand that sometimes a product just doesn’t quite fit. That is why we make returns easy.
Please contact us via the contact seller link in your Bunnings order confirmation email with your return request along with the order number and product picture included. Also, please let us know the reason for your return.
General information for all returns
1. Please contact us for the return request firstly and then we will send you the address for returns.
We don't handle it if the returns are sending back without any Notification. You could contact your local logistics company to return the packages to us and keep us informed for the tracking infomation.
Regarding to all returns for non-quality issues, you are responsilble for the return fees.
2. Returns need to be made within 30 days of receipt.
3. Returned items need to be good conditions with original packaging, Items returned not in the original packaging or get damaged will not be eligible for a refund.
The refund will be processed within 7 business days after our warehouse receive all packages.
4. Customers are asked to avoid damaging or contaminating the goods. If possible, the goods should be returned to Shappa in their original packaging with all accessories. If the original packaging is no longer in the buyer's possession, another suitable packaging should be used in order to ensure adequate protection against transport damage and to avoid any claims for damages due to damage caused by inadequate packaging.
5. Refund Policy
We want to give you the best sit-stand desk experience possible and most importantly start you on the right footing. If you’re not completely satisfied with your Shappa for any reason, let us know and you can return the goods to us.