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Important: terms and conditions of our in-store or telephone Special Orders service
Carefully check and confirm all items, quantities, and measurements before placing an order and upon delivery
Special Orders purchases made online are governed by our online shopping terms of use
Bunnings is pleased to supply you with goods on the basis of the following:
Unless the quotation/estimate specifies otherwise, it is valid for 30 days and for the full quantity only. The quote/estimate supersedes all previous quotes/estimates. If you wish to change your order or product specifications before delivery a requote will be provided. We will be bound to supply you the goods when Bunnings accepts your order (but not before), and you will then be bound to pay for them. Delivery is within 30 days of us accepting the order except where we agree or advise you otherwise. All orders accepted by Bunnings will be pursuant to these terms, unless agreed or advised otherwise.
For retail customers (i.e. you do not have an account with Bunnings), the following require payment in full when you place your order: purchases under $500; direct deliveries from our suppliers; custom made products; and delivery services. Purchases over $500 require a deposit of $500 when you place the order, and the balance is payable before the goods are collected or delivered. Personal cheques are not accepted for amounts equal to or greater than $10,000.
If you are a commercial customer (i.e. you have an account with Bunnings), Bunnings' terms and conditions of supply on credit apply. Short payment of any invoice is not permitted.
If delivery is offered by Bunnings, a charge for delivery to your home or premises may apply. Bunnings will give you an estimated delivery date/time in good faith but, subject to any rights you have under the Australian Consumer Law, we are unable to accept liability for delay in delivering the goods which is beyond our reasonable control (e.g. if stock is unavailable), except to the extent that any loss or damage is directly attributable to our negligence, wrongful act or wilful misconduct. If the good has not been delivered within a reasonable period of time from purchase, you may cancel the order and request a refund. You must ensure there is clear and safe access for delivery. Please ensure there is a person present at the delivery premises who is authorised by you to accept delivery. If there is not, we will endeavour to deliver the goods anyway (if we consider it is safe and appropriate to do so). If the delivery contractor arrives at the agreed time but is unable to deliver the goods or considers that it is unsafe or inappropriate to do so, you may be required to pay for re-delivery later. Some goods may require extra delivery personnel which may incur an additional charge. We will deposit your goods at ground level at the delivery premises unless you have arranged otherwise with us. The goods are at your risk after delivery.
If goods are being collected, please collect them within 10 days (commercial customers) or 30 days (retail customers) after we inform you that they are ready for collection. If you do not, then unless you make arrangements with us for late collection, we will assume you have cancelled your order. This means we may resell the goods and, in the case of specially-ordered or custom-made product you may forfeit any deposit or payment you have made. We may need to verify your identity upon collection.
In addition to manufacturers' guarantees on selected products, if you are a consumer within the meaning of the Australian Consumer Law, Bunnings provides additional warranties in accordance with the Australian Consumer Law. Consumers are entitled to a replacement for or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Consumers are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Goods may contain warranty documents on or inside the packaging provided by the manufacturer or distributor of the good. Unless clearly expressed otherwise, any such warranty is not given by Bunnings. All other warranties and representations are excluded, except those which are non-excludable in law, including the Australian Consumer Law. Subject to the Australian Consumer Law, where goods supplied are not of a kind ordinarily acquired for personal, domestic and household use, our liability to you is limited to refunding the price, replacing or repairing the relevant goods and we exclude liability for indirect or consequential loss (indirect, special, consequential, or exemplary damages or losses including loss of opportunity, revenue, profit, contract, goodwill and loss arising from business interruption, e.g. extra contractor time on site). Bunnings will not be liable for damage, loss or injury suffered as a result of any person failing to follow instructions relating to the goods, modifying them, failing to appropriately maintain or store them or using them for an unintended purpose. To assist us in resolving any problems you may experience, please inspect the goods upon taking delivery and report any shortage, discrepancy, defect, wrong specification or similar problem to us as soon as you become aware of it, and for commercial customers, within 7 days of delivery (otherwise, subject to Australian Consumer Law, we may not be liable for that problem later).
Our returns policy is available at www.bunnings.com.au/policies/returns. Some goods, including specially-ordered custom-made goods are non-returnable unless a warranty or guarantee is breached. Subject to Australian Consumer Law, customers may be required to pay for any costs we incur as a result of any change of mind order cancellations or returns (for example, handling/transport costs or any re-stocking fee charged by our supplier).
We reserve the right to cancel any order (in full or part) where: (i) you are in breach of your payment obligations to Bunnings; (ii) Bunnings reasonably suspects that you are purchasing goods for the purposes of resale or resupply; (iii) Bunnings becomes aware after order confirmation that the good is out of stock; or (iv) there has been a genuine pricing or product description error by Bunnings or its supplier. We will refund any amount already paid in respect of any cancelled order (and in the case of part cancellation of an order, we will refund the amount paid that relates to the cancelled portion of the order).
Bunnings collects your personal information here to allow us to supply you with goods or services. Our privacy policy can be found on www.bunnings.com.au/policies/privacy-policy. By placing an order with us, you consent to us providing your name, contact details and delivery address to third parties (including our suppliers or delivery contractors) for the purpose of fulfilling and delivering your order. If you have any questions, email us at privacy@bunnings.com.au.
Where you arrange for a third party to install goods supplied by us, you must contract separately with that third party. Bunnings will not be liable for any installation services provided by a third party.
These terms, together with Bunnings policies available on its website (including its returns and refunds policy) apply to the exclusion of all other terms, including but not limited to, any terms and conditions supplied by customers upon acceptance of a quotation, placement of an order, in a purchase order or otherwise. In the event of any inconsistency between those documents, these terms will take precedence.
