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Serrano Australia

Serrano Australia, a privately-owned international trading company, is headquartered in Sydney, Australia, and is one of that nation’s leading distributors. It is arguably the fastest growing company in its field and has made a mark on the global as well as on the domestic front. Serving a full spectrum of partners – from leading retailers to start-up entrepreneurs – Serrano Australia takes pride in its commitment to provide the optimum in operational standards and to conduct its enterprises with the utmost integrity and the highest of ethical principles. Many businesses and customers can attest to the vast selection of quality products and integrated logistic services that Serrano Australia offers as standard fare. Serrano Australia actively pursues international trading partnerships with suppliers in every corner of the world. As a result, Serrano Australia has gained expertise in negotiating complex business transactions and has fostered contacts with important global manufacturers as well as nurtured integral relationships with local resellers. Customer needs and requirements are the drivers behind Serrano Australia’s goal to deliver the most advanced and all-encompassing supply-chain solutions imaginable. Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

Serrano Australia Shipping Policy

Our products are typically dispatched from our warehouse within 1 - 3 business days from the time we process your payment or order approval.\n\nWe will provide an ETA (estimated time of arrival), however please note some deliveries may take up to 15 business days (excluding weekends and publicly-recognised holidays) from dispatch until delivery of orders.\n\nCanberra/Sydney: 2-5 business days\nMelbourne/Adelaide: 3-5 business days\nVIC Regional: 5-10 business days\nBrisbane/Gold Coast/NSW Regional/QLD Regional: 5-12 business days\nPerth/NT/TAS/SA/WA Regional: 7-15 business days\n\nWe only deliver to Metro areas. If items are undeliverable due to your area not being a Metro Area you must pick up from the local depot. If the item is returned double shipping will apply plus 15% restocking fee. Rural properties, farms and remote / hard to access areas are classed as non Metro.\n\nFor peace of mind, all orders will be provided with a tracking number once shipped.

Serrano Australia Return Policy

In all cases of product returns, a Return Authorisation or "RA" must accompany the returned product. Customer Service will issue a RA to you after determining that a product is returnable. Returned products cannot be accepted or processed without it. Returned products should be physically delivered back to Serrano Australia Pty Ltd within 30 days of the RA. Returned products packages must be unopened and brand new in order to be eligible for refund corresponding to that of the order total not including postage. Serrano Australia Pty Ltd will charge a 15% restocking fee, when applicable, as well as the postage fee (return to sender) for rejected or refused orders. The postage fee charged will be equal to the original postage amount. If after examining the returned product and the unit is found to be ineligible to be returned to stock, we are unable to provide a refund. For any returns or enquiries please contact us via the contact seller link in your Bunnings order confirmation email.