All returns must be initiated through our Customer Service team. We do not accept change-of-mind returns. This does not affect your rights under the Australian Consumer Law.
If your product arrives damaged, is found to be faulty, is incorrect, or is not as described, please contact us as soon as possible. You may be entitled to a repair, replacement, or refund in accordance with the Australian Consumer Law.
For all other eligible returns, items must be unused and unassembled, and returned in their original condition including all original packaging and accessories.
Once we receive the item and confirm it meets the return conditions, your refund will be processed back to the original payment method within 2 to 3 business days.
To contact our Customer Service team, please click on the Contact Seller link located in your original order confirmation email. You must comply with the return instructions provided by our team.