At Sabia, we want you to be happy with your purchase. If you are not completely satisfied with your chair order, this Returns & Refunds Policy explains your options and how returns are handled.
1. Change of Mind Returns
We accept change-of-mind returns within 30 days of delivery, provided that:
The item is unused and in original condition.
All original packaging, accessories, manuals, and hardware are included.
The chair has not been damaged or modified after delivery.
Proof of purchase is provided.
Change-of-mind returns may be subject to:
Return shipping costs paid by the customer.
2. Damaged, Faulty, or Incorrect Items
"For any returns, please contact us via the contact seller link in your Bunnings order confirmation email."
Please include:
Your order number.
Photos of the item and packaging.
A description of the issue.
Where required under the Australian Consumer Law, we will provide an appropriate remedy, which may include a repair, replacement, or refund.
3. Non-Returnable Items
The following items cannot be returned for change-of-mind unless otherwise required under the Australian Consumer Law:
Custom-made or personalised chairs.
Clearance or final sale items.
Commercial bulk orders unless otherwise approved.
4. Return Process
To request a return:
Please contact us via the Contact Seller link in your Bunnings order confirmation email.
Please wait for return approval and instructions.
Securely package the item in its original packaging.
Ship the item to the address provided.
We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.
5. Refunds
Once your return is received and inspected, we will notify you of the outcome.
Approved refunds will be processed to the original payment method within 7 business days.
Shipping fees are generally non-refundable unless the return is due to our error or where required under the Australian Consumer Law.
6. Exchanges
We offer exchanges for eligible items subject to stock availability. If you would like a different model, colour, or variation, please contact us via the Contact Seller link in your Bunnings order confirmation email.
Australian Consumer Law
Nothing in this Returns & Refunds Policy limits or excludes your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.