Welcome to Ryda. At Ryda we hope your experience is made simple and extremely safe to shop. Our retail experience over the past 60 years ensures that you'll experience the best speedy service that we possibly can offer, as well if you choose to seek advice on any of our products, our dedicated customer service consultants will recommend or offer information unbiased regarding products from suppliers that we have a direct relationship with. Customer service is another commitment we take seriously; our proven reputation and record of quality support won't leave you stranded. We are real people and love to help wherever we can. Our premises are located in Sydney, NSW, where we own and have operated our retail business for over 60 years. Also, our customer service representatives guarantee their commitment to ensure that your order will be picked, packed and promptly shipped, subject to matters out of our control. I hope this quick overview about us gives you the confidence to shop with us on Bunnings. Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

Orders are usually sent out within two business days, and you can expect to receive them within 5-10 business days.\n\nAt RYDA, we understand that your order is delivered promptly and with the utmost care; we use Star Track Express and Australia Post with a signature. If no one is home, your delivery will normally be redirected to the Local Australia Post Office for collection over the counter with a Photo ID. Please note that bulky deliveries over 5kg and in a few areas where it is not possible to redirect to the post office, the parcel may be held at the local courier depot instead. Where possible, our warehouse will try to use recycled cartons for our deliveries, which are just as safe and sturdy as new cartons but more environmentally friendly.

For any returns, please contact us via the contact seller link in your Bunnings order confirmation email. We accept NEW and UNUSED items for return for exchange, or refund within 30 days from the sale date. Refunds/Exchanges will be processed within 2-3 business days from receipt back into our warehouse. The buyer is responsible for shipping charges. All returned products must be in new condition without damage to any of the packaging and must contain all original packaging, manuals, accessories, and other documentation as supplied by the manufacturer. If the item is returned in any condition other than new, a restocking fee may be applicable; see below. OPENED and USED items are subject to approval depending on the condition of the unit and packaging. Any product returned to us that has been trialled, installed, used or demonstrated may be rejected. A minimum of 20% restocking fee applies to refunds and exchanges. Any product returned with damage to the product, packaging, or removal of any bar code or manufacturer's label will be rejected and returned at the customer's cost. Any items missing from the returned product will be subject to a replacement charge and deducted from the total refund amount, in addition to a restocking fee. Return requests for commercial quantities must be approved case-by-case and may be subject to additional conditions. Unless previously arranged, goods should be received at the warehouse within 2 weeks from the APPROVED return authorisation. This product is directly imported and is offered with a full Australian 12 month warranty. (You may also be entitled to other consumer warranties as provided by the Australian Consumer Guarantee; these entitlements are not limited by this warranty). If this product should fail, please get in touch with our service department to arrange service for this product.