Rugs Point is an Australian rug retailer offering a wide range of modern, traditional, contemporary and wool rugs for every home. Established in 2010, we focus on quality, value and practical designs, with fast delivery across Australia and friendly local customer support.

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

Rugs Point Shipping Policy

Shipping coverage: We deliver to metropolitan and regional locations across Australia within the delivery zones available for your address on Bunnings Marketplace. Regional deliveries are charged at a tiered flat rate based on location and remoteness. Please refer to the shipping charge shown for your order.

Shipping method: Orders are delivered using Hunter Express and CouriersPlease.

Tracking information: Tracking details will be provided by email once available from the carrier. For tracking information or delivery updates, please contact us via the Contact Seller link in your Bunnings order confirmation email.

Delivery timeframes: Please refer to the estimated delivery timeframe shown for your Bunnings order. Regional and remote locations may experience longer delivery times. Carrier disruptions and other circumstances outside our control may also cause delays.

Delivery issues: If your order arrives damaged, has items missing, or has not arrived within the expected delivery timeframe, please contact us via the Contact Seller link in your Bunnings order confirmation email. Include your order details and a description of the issue, with photos of any damage where possible, so we can investigate and assist.

Customer support: For any delivery-related questions or concerns, please use the Contact Seller link in your Bunnings order confirmation email.

Rugs Point Returns & Refunds Policy

We accept change-of-mind returns within 14 days of delivery. Items must be unused, undamaged, in their original packaging and in a resaleable condition.

For change-of-mind returns, the customer is responsible for return freight. The actual original delivery cost incurred by Rugs Point will also be deducted from the refund, including where the order was advertised or supplied with free delivery.

For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.

If an item is faulty, damaged, incorrect or materially not as described, please contact us promptly. Rugs Point will provide the appropriate remedy in accordance with Australian Consumer Law, including reasonable return or collection costs where required.

This policy does not exclude or limit any rights or remedies available under Australian Consumer Law.