Rowdy Crowd offers a complete solution to unbreakable drinkware suitable for any beverage type. Our unique range provides durable, safe and elegant drinkware solutions to sip in style in any outdoor situation. Our life-proof pieces mean from families to festivals there is no longer any reason to choose single-use plastics or mountains of waste over ecologically smart refillable and reusable products that are 100% dishwasher safe.

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

We carefully pack every Rowdy Crowd order and send it from our Illabo, NSW warehouse as quickly as possible. Here’s what you need to know about processing, shipping and delivery.

Order processing
Orders are processed within 1–2 business days after payment has been received. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping costs included
No additional shipping charge will be added at checkout. Standard Australia-wide shipping is included in the advertised purchase price.

Carrier and shipping method
We deliver Australia-wide using tracked parcel services through Australia Post or one of our selected courier partners. The carrier used for your order will depend on the parcel size, delivery location and available services for your area.

Estimated delivery times
Once your order has been dispatched, estimated delivery times are:
Metro areas: 2–5 business days
Regional areas: 3–7 business days
Remote locations: 5–10 business days

These delivery times are estimates provided by our carriers. Delivery may take longer during peak periods, public holidays, severe weather or other circumstances outside our reasonable control. Nothing in this policy limits or excludes our responsibilities or your rights under the Australian Consumer Law. If your order has not arrived within a reasonable time, please contact us via the Contact Seller link in your Bunnings order confirmation email so we can investigate.

Tracking your order
Once your order has been dispatched, you will receive a shipping confirmation with tracking details where available. You can use these details to follow your parcel’s progress and check its estimated delivery date.

Delivery information
Please check that your delivery address is complete and correct when placing your order. If no one is available to receive the parcel, the carrier may leave it in a safe place, redirect it to a collection point or arrange another delivery, depending on the carrier’s delivery policy and the available options for your address.

Damaged or missing deliveries
If your parcel arrives damaged or an item is missing, please contact us as soon as possible via the Contact Seller link in your Bunnings order confirmation email. Include your order number, a brief description of the issue and, where possible, photos of the parcel, packaging and item. Damaged products will be handled in accordance with our Returns Policy and your rights under the Australian Consumer Law.

Delivery enquiries
For any delivery enquiries or shipping issues, please contact the Rowdy Crowd Drinkware customer service team via the Contact Seller link in your Bunnings order confirmation email.

We want you to love your Rowdy Crowd drinkware. If something isn’t right, please contact us via the Contact Seller link in your Bunnings order confirmation email, and we’ll work with you to make it right.

Damaged, faulty, incorrect or not-as-described items
Please inspect your order when it arrives. If an item is damaged, faulty, incorrect or not as described, contact us as soon as reasonably practicable via the Contact Seller link in your Bunnings order confirmation email.

Please include your order number, a brief description of the issue and, where possible, photos of the item and its packaging. This will help us assess the issue and resolve it promptly.

Depending on the circumstances and your rights under the Australian Consumer Law, the appropriate remedy may be a repair, replacement or refund. If the product has a major problem, you may choose a refund or replacement. If the problem is minor, we may provide a replacement or another appropriate remedy.

Return shipping
If your faulty, damaged, incorrect or not-as-described item needs to be returned, we’ll provide return instructions and cover the reasonable return shipping costs for faulty, damaged, incorrect or not-as-described items. You will not be responsible for the approved return shipping cost. 

Please contact us before returning an item so that we can assess the issue and provide return instructions. In some cases, you may not need to send the original item back.

Change of mind
We do not accept returns or exchanges for change-of-mind purchases, so please choose carefully before placing your order.

Sale items are also not eligible for change-of-mind returns. This does not affect your rights under the Australian Consumer Law if a sale item is faulty, damaged, incorrect or not as described.

Return conditions
Requirements such as an item being unused or in its original packaging do not apply where they would restrict your rights under the Australian Consumer Law.
You may be asked to provide proof of purchase, such as your Bunnings order confirmation. You do not need to have the original packaging to request a remedy for a faulty, damaged, incorrect or not-as-described item.

Refunds
If a refund is approved, it will be issued to your original payment method within 10 business days. Please remember that your bank or payment provider may take a little longer to process and display the funds.

If more than 15 business days have passed since your refund was approved, please contact us through the Contact Seller link in your Bunnings order confirmation email.

Your consumer rights
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this Return Policy limits or excludes any rights or remedies available to you under the Australian Consumer Law.