Rose-Hip Vital is a 100% Australian owned and family-operated business, proudly trading since 2008. Our mission is simple: to help dogs and horses move freely and live fully by offering a clinically-proven, natural alternative for lasting joint health. Everything we make centres on one powerful ingredient — rosehips grown in the rich, fertile soils of Denmark and left to ripen slowly on the branch, just as nature intended. Backed by over 30 scientific studies and featuring our exclusive, patented and trademarked anti-inflammatory compound GOPO®, our products are 100% natural, plant-based, single-ingredient formulas that are also a rich source of Vitamin C.

Our products help dogs and horses dealing with joint pain, mild arthritis or mild osteoarthritis, giving them a genuinely natural way to stay active and comfortable. Discover the difference natural, science-backed joint support can make for your dogs and horses.

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

Shipping Policy

Shipping Coverage and Cost

We offer FREE standard shipping Australia-wide.

Dispatch Timeframe

We aim to have your order picked, packed and dispatched within one to two business days of receiving your order, excluding weekends and public holidays.

Our dispatch team operates from 9:00 AM to 5:00 PM Monday to Thursday and 9:00 AM to 3:00 PM on Fridays AEST, excluding public holidays.

During promotional, sale or holiday periods, dispatch may take longer than usual, with delays of up to an additional seven business days.

Shipping Method and Estimated Delivery

Orders are shipped via Australia Post Standard Parcel Post.

Estimated delivery is two to seven business days from the date of dispatch. Delivery to rural, regional or remote areas may take longer than the standard estimated timeframe.

Delivery timeframes are estimates and may also be affected by circumstances outside our reasonable control, including public holidays, severe weather or carrier delays.

Tracking

Once your order has been dispatched, tracking information will be provided through your Bunnings Marketplace order so you can monitor the delivery of your parcel.

Damaged, Missing or Delayed Deliveries

If your order arrives damaged, is missing, or has not arrived within the estimated delivery timeframe, please contact us using the Contact Seller function through your Bunnings Marketplace order.

For damaged deliveries, please provide your order details and photographs of the damaged product and packaging where possible. We will review the issue and work with you to resolve it.

If your order has not arrived within the expected delivery timeframe, please contact us through the Contact Seller function so we can investigate the delivery status and assist you.

Nothing in this shipping policy limits or excludes any rights or remedies available to you under the Australian Consumer Law.

At Rose-Hip Vital Pty Ltd, we want our customers to have peace of mind when purchasing from us.

Change-of-Mind Returns

If you change your mind about a purchase, you may request a return within 14 days of receiving your order.

To be eligible for a change-of-mind return, the product must be returned in as-new condition, unused and in its original packaging where applicable.

For change-of-mind returns, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service and retaining proof of postage until the return has been received and processed.

To request a return, please use the Contact Seller function through your Bunnings Marketplace order. Please contact us before sending the product back so we can provide the appropriate return instructions.

Faulty, Damaged, Incorrect or Not-as-Described Products

If you receive a product that is faulty, damaged, incorrect, or not as described, please contact us through the Contact Seller function on Bunnings Marketplace as soon as reasonably possible.

Please provide your order details and a description of the issue. We may request photographs or other relevant information to help us assess the issue.

Depending on the circumstances and your rights under the Australian Consumer Law, we may provide an appropriate remedy, which may include a repair, replacement or refund.

Where a return is required due to a faulty, damaged, incorrect or not-as-described product, we will provide appropriate return instructions and cover reasonable return shipping costs where required under the Australian Consumer Law.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a replacement or refund for a major failure, as well as compensation for other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced where they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Return Policy limits, excludes or modifies any rights or remedies available to you under the Australian Consumer Law.

The conditions applying to change-of-mind returns do not apply where you are entitled to a remedy under the Australian Consumer Law.