Quintro Healthcare is a national distributor of trusted mobility and independent living products, helping Australians live safely and independently at home.
Our range includes mobility aids, compression garments, bathroom safety products, continence care, and everyday living aids from leading brands including Stander, Therafirm, Handybar, and more. We are dedicated to delivering quality products reliably across Australia, with a focus on making life easier for our customers every day.
“Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.”

We dispatch orders from our Melbourne (Mitcham, VIC) warehouse and use a trusted network of carriers, including Australia Post for smaller parcels and Direct Freight, or occasionally TNT or StarTrack, for larger or bulky items. We deliver to eligible addresses across Australia, with delivery availability and charges depending on the destination and the size and weight of the order.

Orders are dispatched within one business day of being placed. Orders received on weekends or public holidays will be dispatched on the next business day.

Once your order has been dispatched, we will provide tracking information where available so you can follow your delivery through to arrival.

Estimated delivery timeframes from dispatch are as follows:

Melbourne metropolitan area: one to two business days

Regional Victoria: two to four business days

Sydney, Canberra and Adelaide metropolitan areas: two to four business days

Brisbane metropolitan area: three to five business days

Regional New South Wales, Queensland and South Australia: four to seven business days

Perth and Hobart metropolitan areas: five to eight business days

Regional Western Australia, Tasmania and the Northern Territory: seven to twelve business days

Remote and very remote locations: delivery may take longer

All delivery timeframes are estimates only. Actual delivery times may vary depending on your location, carrier network conditions, peak periods, weather events and other factors affecting delivery. If your delivery is delayed beyond the estimated timeframe, please contact us so we can assist with an update.

Shipping costs are calculated at checkout based on the size, weight and destination of your order. Larger or bulky items may be quoted on a freight basis and may attract higher charges, particularly for regional and remote destinations. Any applicable shipping charges will be displayed at checkout before you complete your order.

If your order arrives damaged, is missing, has been delivered incorrectly, or has not arrived within the expected timeframe, please contact us through the Contact Seller function on Bunnings Marketplace. We will review the issue, liaise with the carrier where necessary, and work with you to determine the appropriate next steps and resolution.

For delivery or shipping enquiries, please use the Contact Seller function through your Bunnings Marketplace order or order confirmation details so our team can assist you.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. We will address eligible delivery issues and any applicable remedies in accordance with our obligations under the Australian Consumer Law.

At Quintro Healthcare, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

Nothing in this policy limits, excludes or modifies your rights under the Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

If a product is faulty, damaged in transit, not what you ordered, or does not match its description, please contact us as soon as possible. Depending on the nature of the problem, you may be entitled to a repair, replacement or refund in accordance with the ACL. Where the failure is major, you can choose between a refund or a replacement; for minor failures, we may offer to repair the item within a reasonable time. These rights are not limited to 14 days, and do not require the item to be unused or in its original packaging. Quintro will cover the cost of returning the product, or will arrange collection where the item is too large or difficult to return.

If you have ordered the wrong product or simply changed your mind, you may return the item within 14 days of delivery. This is a courtesy offered in addition to your ACL rights and applies only where the item is unused and in its original, resaleable condition, and is returned in its original packaging with all accessories and documentation included. Return shipping costs for change-of-mind returns are the customer's responsibility. Refunds are processed to the original payment method.

In addition to your ACL rights, Quintro Healthcare provides a 12-month warranty against manufacturing defects on all products supplied by us, from the date of purchase. This warranty does not cover general wear and tear, misuse, or damage caused by natural events. The benefits of this warranty are in addition to, and do not replace or limit, your rights under the Australian Consumer Law. Your ACL rights do not expire after 12 months — consumer guarantees apply for a reasonable period depending on the nature and expected life of the product.

For all return and warranty enquiries, please use the Contact Seller link in your Bunnings order confirmation email so our team can assist you.