Since 2008, we have built a reputation as a trusted Australian supplier of high-quality power solutions, including laptop chargers, batteries, mobile chargers, and power banks. Operating on a direct-from-factory model, we carefully select and control every product to ensure reliability, safety, and performance.

With local warehousing in Melbourne, we provide fast, same-business-day dispatch and dependable nationwide delivery. Our focus is simple: consistent quality, dependable service, and long-term customer trust in every order we fulfil.

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

Handling time ----
Orders placed before 12pm AET are dispatched the same business day. Orders placed after 12pm AET will be shipped the next business day.

Delivery Time ----
Orders are sent via Australia Post or Aramex tracked services and usually arrive within 2 - 7 business days. Deliveries to rural or remote areas may take up to 10 business days.

Damaged or Missing Orders ----
If your order arrives damaged or any items are missing, please contact us as soon as reasonably practicable via the Contact Seller function on Bunnings Marketplace.

For damaged items, please provide clear photos showing the damage and packaging where possible. For missing items, please provide details of the item that is missing. We will investigate the issue and work with you to arrange an appropriate resolution.

Undeliverable Parcels ----
If there is an issue with the delivery address or no one is available to receive the parcel, it may be returned to sender. In this case, the customer is responsible for paying the cost of resend postage.

For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.

Faulty, Damaged, or Incorrect Items ----

If your item arrives damaged, please contact us as soon as reasonably practicable after receiving the parcel and provide clear photos of the issue.

If your item arrives faulty or different from what you ordered, please contact us within 30 days of purchase with clear photos of the issue. This timeframe does not limit or exclude any rights you may have under the Australian Consumer Law (ACL).

Where we are responsible for the issue under the ACL, we will arrange a replacement or refund at no cost to you, as applicable.

Change of Mind Returns ----

We accept change of mind returns within 30 days of purchase.

To request a return, please contact us within 30 days. Once the item is received and inspected, we will process one of the following resolutions:
- Replacement with a new unit (customer covers return and resend postage), or
- Partial refund (refund issued minus the original shipping cost)

For Change of Mind returns only:
- Items must be returned in their original packaging, with all accessories included, and in the same condition as received.
- The customer is responsible for return and resend postage costs.
- Additional fees may apply.
- We are not responsible for items lost or damaged during return transit. Tracked and/ or insured postage is recommended.

Australian Consumer Law ----

Nothing in this return policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (ACL).