For all return enquiries and requests, customers must contact us using the Contact Seller function on Bunnings Marketplace before returning an item.
Change of Mind Returns:
Change-of-mind returns may be requested within 14 days, provided the product is unused, uninstalled, in its original condition and packaging, and suitable for resale. Customers are responsible for return shipping costs for approved change-of-mind returns. Original delivery charges, where applicable, are not refundable for change-of-mind returns.
Faulty, Damaged, Incorrect or Not-as-Described Products:
If a product is faulty, damaged, incorrectly supplied or not as described, please contact us through the Contact Seller function on Bunnings Marketplace with details of the issue and, where appropriate, supporting photographs.
Where the product is confirmed to have a fault, damage, supply error or to be not as described, PHC4x4 Car Accessories Pty Ltd will arrange an appropriate remedy in accordance with the Australian Consumer Law. Depending on the circumstances and applicable consumer rights, this may include a repair, replacement or refund. Where PHC4x4 is responsible for the return, reasonable return shipping costs will be covered by us or an appropriate return method will be arranged.
Products should not be returned without prior return authorisation and instructions.
Australian Consumer Law:
Nothing in this Returns Policy excludes, restricts or modifies any rights or remedies available to customers under the Australian Consumer Law. Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.