Designed to elevate any living space, since 2013, Parrot Uncle has the look you want - from classic vintage aesthetics to sleek modern finishes. Parrot Uncle has a focus on eco-friendly energy efficiency, using sustainable materials and advanced motor technologies that reduce energy consumption to produce industry-leading decorative ceiling fans and lighting products.

Bunnings' lowest prices policy and price guarantee do not apply to products sold directly by Bunnings' Trusted Sellers.

Shipping & Delivery Policy
Order Processing & Dispatch
We are committed to delivering your orders as quickly as possible. All orders are processed and dispatched from our warehouse located in Bankstown Aerodrome, NSW 2200 within 1-2 business days of receiving your confirmed order.

Our Courier Partners
To ensure your items arrive safely and efficiently, we partner with a reliable network of delivery services. Depending on the size, weight, and destination of your order, your package will be shipped using one of our trusted carriers, including:

Australia Post eParcel

Allied Express
Toll Priority
CouriersPlease
Fastway (Aramex)
GC Parcel

Estimated Delivery Timeframes
Delivery times vary depending on your location and the distance from our NSW warehouse. Once dispatched, please refer to the following estimated delivery timeframes:

NSW, ACT:
Metro: 1-3 business days
Regional: 2-5 business days

VIC, QLD:
Metro: 2-5 business days
Regional: 3-7 business days

SA:
Metro: 3-6 business days
Regional: 4-8 business days

TAS, WA, NT:
Metro: 5-10 business days
Regional & Remote: 7-14 business days

Please note: The above timeframes are estimates. Delivery times may occasionally be extended during peak promotional periods, public holidays, or due to extreme weather conditions.

Order Tracking
Once your item has been handed over to one of our courier partners, a tracking number and the carrier's name will be updated directly on your Bunnings order details. You can use this tracking number to monitor the progress of your delivery on the respective courier's tracking portal.

PO Boxes & Parcel Lockers
Please ensure you provide a physical residential or business address for delivery. Because we frequently use independent courier services (such as Allied, Toll, and Fastway) for larger items, we generally cannot deliver to PO Boxes or Parcel Lockers.

Shipping Enquiries
If you have not received your order within the estimated timeframe or have any questions regarding your delivery, please reach out to us through the Bunnings Marketplace messaging portal. Our customer service team is always here to help!

For any delivery issues or shipping enquiries, please contact us via the Contact Seller link provided in your Bunnings order confirmation email.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Any RMA, approval processes, or installation guidelines outlined in this policy do not limit or affect your statutory rights under the Australian Consumer Law.

Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you change your mind or if an item arrives damaged/faulty, our customer service team is here to help. Our returns policy is in addition to your rights under the Australian Consumer Law.

15-Day "Change of Mind" Returns
If you change your mind about your purchase, we accept returns within 15 days from the date of delivery.

To be eligible for a Change of Mind return, the item must meet the following conditions:

It is in its original, unopened packaging.

It is in a brand new, unused, and resalable condition.

Important: Ceiling fans and lighting fixtures must not have been installed or wired by an electrician. We cannot accept change-of-mind returns for items that have been assembled or installed.

Please note: For Change of Mind returns, the customer is responsible for covering the return shipping costs. We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit.

Damaged in Transit
We take great care in packaging our items. However, if your order arrives damaged, please contact us via the Bunnings Marketplace messaging portal as soon as reasonably practicable (or within a reasonable time). Please include clear photos of the damaged item and the outer packaging. We will assess the damage and arrange for a replacement, replacement parts, or a refund as quickly as possible.

Faulty Products / Warranty Claims
If your item has a manufacturing defect or becomes faulty, please reach out to us immediately.

Please provide a detailed description of the fault along with photos or a short video.

If the product is deemed faulty, we will cover the return shipping costs and provide a replacement, repair, or full refund in accordance with Australian Consumer Law.

Note: Faults caused by improper installation (not installed by a licensed electrician where required) are not covered.

How to Initiate a Return

Contact Us: Send us a message through the Bunnings Marketplace portal with your order number and the reason for the return.

Approval: Wait for our team to approve your return. Once approved, we will provide you with a Return Merchandise Authorization (RMA) and the return shipping address to our warehouse in Bankstown Aerodrome, NSW 2200.

Pack & Ship: Securely pack the item and return it to us.

Refund: Once we receive and inspect the returned item, your refund will be processed back to your original payment method.