Outdoor Living Direct is a 100% family owned and Australian business.
As a team, we are passionate about outdoor living and entertaining. We believe in our products. We understand that furnishing an outdoor area is about more than just acquiring objects: it's about enjoying the good life outdoors. It's about making the most of great weather and the best of company. We do our bit to make this experience all that it can be by specialising in high quality items that offer the finest in comfort, style, durability and convenience.

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

Outdoor Living Direct uses quality couriers to ensure your product will arrive in perfect condition. You will be contacted with details of delivery, and delivery will be made to your front door (ground floor only) or loading dock (in the case of multi-story). Deliveries cannot be made to underground car parks as the trucks cannot negotiate these. Deliveries are made between 9:00am and 5:00pm on your nominated business day. After hours, public holiday and weekend delivery may be available for an additional charge - please contact customer service
Delays in transit, although infrequent, are sometimes unavoidable. We work very hard with our carriers to provide an excellent service, but circumstances beyond our control will occasionally occur. Should such a delay occur we will work with you to minimise any inconvenience.

For any returns or enquiries please contact us via the contact seller link in your Bunnings order confirmation email.
You are free to return your purchase for up to 30 days from the arrival date (online sales only). Please note this policy does not apply to custom-made products such as covers, or special orders.
Products must be returned in the condition you received them and in the original boxes and/or packaging, and in a condition to allow immediate resale as a first-quality product. Of course, you will want to try them out at your place, and that's fine. But the majority of the packaging must be intact. Most importantly, your furniture cannot be obviously used.
Once your return is received and inspected by our warehouse, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days, less the cost of shipping both ways. Where the stock has arrived damaged, you will not be required to pay shipping costs. 
Replacements for exchange of damaged goods will not be dispatched until the original item has been received at our warehouse.
All shipping costs will be deducted from the refund, including shipping to you, and return to us, excluding damaged stock.