British Paints

British Paints Good Job Guarantee

At British Paints we help make painting easier.

Our Good Job Guarantee*: If you make a mistake and are dissatisfied with your painting result, we will replace your paint and support you with the help and advice you need to nail that painting project - all free of charge. Your problem might be lap marks, roller marks, dissatisfaction with your British Paints colour, or uneven or inadequate coverage. The start date of the offer is 19 July 2021. This Guarantee may be discontinued by British Paints at any time.

Steps to make a claim:

1. To make a claim, please contact British Paints Australia and complete the webform: britishpaints.com.au/good-job-guarantee/
2. You must provide proof of purchase and a photo of your painting concern
3. British Paints will be in contact within 3 business days to ensure you’re on your way to painting success.
 
*British Paints Good Job Guarantee Terms & Conditions
 
Our Guarantee: If you make a mistake and are dissatisfied with your painting result, we will replace your paint and support you with the help and advice you need to nail that painting project - all free of charge. Your problem might be lap marks, roller marks, dissatisfaction with your British Paints colour, or uneven or inadequate coverage. The start date of the offer is 19 July 2021. This Guarantee may be discontinued by British Paints at any time.

To claim: You must have purchased the British Paints product within the last 3 months, followed the required instructions and not made a claim under this Guarantee within the last 12 months. Claims are limited to 40 litres of paint. Paint must be collected within 1 month of notification, otherwise it will be forfeited. The Guarantee only applies to residential applications by non-professionals. British Paints Professional products, Woodcare Products and Trade Powerpass transactions are not included in this Guarantee. This Guarantee only applies to tinted British Paints or Colorbond® colours.

To make a claim, please contact British Paints Australia using the Good Job Guarantee webform. You must provide proof of purchase and a photo of your painting concern. This Guarantee does not cover paint failure caused by any breakdown of the substrate or coatings applied previously, or where British Paints is applied over substrates or coatings not specified as suitable on the can. The benefits of this warranty are in addition to other rights and remedies under any applicable law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.