COVID-19 Update to Customers

Thank you to all our customers who have shown such care for our community and team as we have rolled out new measures to comply with physical distancing guidelines. We are doing everything we can to protect the safety of our customers and our team.

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Returns and refunds

  • What's your returns policy?

    To learn all about the returns process for products sold by Bunnings, view our returns policy.

    Where products are purchased on our website from a third party Trusted Seller, the refunds and returns policy for that Trusted Seller is available on their product page.

  • The item I received is damaged/faulty, can I replace it?

    If you've received a damaged or faulty item and Bunnings is the seller, take it to your nearest store or email Customer Support at customersupport@bunnings.com.au, who will assist you with replacing your product or process a refund.

    Where your item was purchased on our website from a third party Trusted Sellers, you should contact that Trusted Seller in the first instance.  If you are unable to contact a third party Trusted Seller, or if they are unable or unwilling to accept a return, please contact customersupport@bunnings.com.au for assistance.

  • I've changed my mind, can I return the item?

    Yes, you can return an item purchased from Bunnings if you've changed your mind. View our returns policy.

    Where products are purchased on our website from a third party Trusted Seller, the refunds and returns policy for that Trusted Seller is available on their product page.

  • Can I return the item to my local Bunnings?

    You can return an item purchased from Bunnings to your local Bunnings store if you've received a damaged or faulty product, or if you've changed your mind. View our returns policy.

    Where your item was purchased on our website from a third party Trusted Sellers, you should contact that Trusted Seller in the first instance.  If you are unable to contact a third party Trusted Seller, or if they are unable or unwilling to accept a return, please contact customersupport@bunnings.com.au for assistance. 

  • Do I have to pay for the postage/delivery cost of returning an item?

    For a change of mind on products purchased from Bunnings, if you're unable to return the item to your local Bunnings store then you'll have to cover the postage/delivery cost of returning the item. If you've received a damaged or faulty item, Bunnings will cover the cost of return.

    Where products are purchased on our website from a third party Trusted Seller, the refunds and returns policy for that Trusted Seller is available on their product page, and will include details of any postage/delivery costs associated with change of mind returns.

  • How will I receive my refund?

    Your refund will be processed back into the same account you used to make the purchase. View our returns policy.

  • How do I return a large item?

    For products purchased from Bunnings:  contact your nearest store or email Customer Support at customersupport@bunnings.com.au.

    For products purchased from on our website from a third party Trusted Seller:  contact the Trusted Seller in the first instance for assistance. If you are unable to contact a third party Trusted Seller, or if they are unable or unwilling to assist, please contact customersupport@bunnings.com.au.

  • The item I ordered is the wrong size/colour, will you exchange it?

    For products purchased from Bunnings:  If the item you received is the wrong size/colour, take it to your nearest store or email Customer Support at customersupport@bunnings.com.au to organise an exchange.

    For products purchased from on our website from a third party Trusted Seller:  contact the Trusted Seller in the first instance for assistance. If you are unable to contact a third party Trusted Seller, or if they are unable or unwilling to assist, please contact customersupport@bunnings.com.au.

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