Order Online FAQs

Returns and refunds

  • What's your returns policy?

    To learn all about the returns process for products sold by Bunnings, view our returns policy.

    Where products are purchased on our website from a third party Trusted Seller, the refunds and returns policy for that Trusted Seller is available on their product page.

  • The item I received is damaged/faulty, can I replace it?

    If you've received a damaged or faulty item and Bunnings is the seller, take it to your nearest store or email Customer Support at customersupport@bunnings.com.au, who will assist you with replacing your product or process a refund.

    Where your item was purchased on our website from a third party Trusted Sellers, you should contact that Trusted Seller in the first instance.  If you are unable to contact a third party Trusted Seller, or if they are unable or unwilling to accept a return, please contact customersupport@bunnings.com.au for assistance.

  • I've changed my mind, can I return the item?

    Yes, you can return an item purchased from Bunnings if you've changed your mind. View our returns policy.

    Where products are purchased on our website from a third party Trusted Seller, the refunds and returns policy for that Trusted Seller is available on their product page.

  • Can I return the item to my local Bunnings?

    You can return an item purchased from Bunnings to your local Bunnings store if you've received a damaged or faulty product, or if you've changed your mind. View our returns policy.

    Where your item was purchased on our website from a third party Trusted Sellers, you should contact that Trusted Seller in the first instance.  If you are unable to contact a third party Trusted Seller, or if they are unable or unwilling to accept a return, please contact customersupport@bunnings.com.au for assistance. 

  • Do I have to pay for the postage/delivery cost of returning an item?

    For a change of mind on products purchased from Bunnings, if you're unable to return the item to your local Bunnings store then you'll have to cover the postage/delivery cost of returning the item. If you've received a damaged or faulty item, Bunnings will cover the cost of return.

    Where products are purchased on our website from a third party Trusted Seller, the refunds and returns policy for that Trusted Seller is available on their product page, and will include details of any postage/delivery costs associated with change of mind returns.

  • How will I receive my refund?

    Your refund will be processed back into the same account you used to make the purchase. View our returns policy.

  • How do I return a large item?

    For products purchased from Bunnings:  contact your nearest store or email Customer Support at customersupport@bunnings.com.au.

    For products purchased from on our website from a third party Trusted Seller:  contact the Trusted Seller in the first instance for assistance. If you are unable to contact a third party Trusted Seller, or if they are unable or unwilling to assist, please contact customersupport@bunnings.com.au.

  • The item I ordered is the wrong size/colour, will you exchange it?

    For products purchased from Bunnings:  If the item you received is the wrong size/colour, take it to your nearest store or email Customer Support at customersupport@bunnings.com.au to organise an exchange.

    For products purchased from on our website from a third party Trusted Seller:  contact the Trusted Seller in the first instance for assistance. If you are unable to contact a third party Trusted Seller, or if they are unable or unwilling to assist, please contact customersupport@bunnings.com.au.

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