At Oraléy, our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to:
• A replacement, refund or repair depending on the nature of the fault.
• Have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure
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Faulty, Damaged, or Incorrect Items
If you receive a product that is faulty, damaged, or incorrect, please contact us as soon as possible.
Depending on the situation, we will offer one of the following remedies in line with Australian Consumer Law:
• Replacement
• Repair
• Refund
We may request photos or further information to assess the issue.
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Change of Mind Returns
We accept returns for change of mind under the following conditions:
• The item must be unused and in original packaging
• The return request must be made within 30 days of purchase
• Proof of purchase is required
Please note:
• Customers are responsible for return shipping costs for change of mind returns
• Original shipping costs are non-refundable
For any returns or enquiries please contact us via the contact seller link in your Bunnings order confirmation email