Exchange & Refund Policy
Exchange: Please contact us via the contact seller link in your Bunnings order confirmation email, with your order number and item details you wish to exchange. This is a request based on availability and cannot be guaranteed.
Refund: Your satisfaction is our top priority. If you are not 100% satisfied with your purchase, we will gladly accept returns within 14 days of delivery. All returned items must be unused, undamaged, in original condition and in their original packaging. It is important to keep the original packaging. To organize a return, simply contact us within 14 days of receiving the item by sending us an email. Kindly note returns due to change of mind are subject to 10% restocking fee to help cover the cost of inspection, handling, repackaging, and the original packaging materials use to ship the product.
Before signing for your purchased items we recommends you opening and inspecting the packages to ensure all the items are in good condition. In case of breakage please contact us immediately. Please email us a photo of the damaged item and the corresponding order number so that a claim can be lodged with the courier service.
Damaged or Missing items:
If any product you receive is damaged or faulty through no fault of your own or there is part missing from the order, it will be repaired or replaced at our discretion and at no cost to you. It is crucial that you need to inform us within that timeframe for any damage caused during transit, as that's the requirement from couriers for claim purpose. If we haven't received anything after this time, we will deem you have received complete packages and in good conditions. Please also make sure you keep the original packaging until further notice.
STEP 1 – Please take pictures of the damage including any damage to the packaging.
STEP 2 – Email the pictures through message portal. To ensure a quick resolution, please include your order reference and any helpful information to help identify the damaged part(s).
STEP 3 – A customer service specialist will get back to you within 24 hours (excluding weekends) with further information.
Our rights: We reserve the right to refuse a refund in cases where we deem damage to a product to be due to fair wear and tear, misuse, and failure to install or use in accordance with manufacturer’s instructions or failure to take reasonable care.