All items are dispatched from our warehouse in Melbourne, Australia.For metro area, it takes around 3- 5 working days to deliver. Other areas will take up to 10 days to arrive, depending on your location. Shipping fee is calculated according to the weight and size of the product and your location at the checkout if you’re not located in metro area. We engage with courier companies including Australia Post, Allied Express, Hunter Express etc. You’ll receive the tracking number and progress of your deliveries once order is dispatched.Some products may be dispatched in more than one carton. Please take note of separate deliveries may occur for these products.All orders are dispatched within 24 hours after payment is made. If you need to cancel your order, please contact customer support to submit your request. Please note that an additional fee might occur if the order has been dispatched.Please note that peak season such as Black Friday, Boxing Day and Christmas period will take longer time to deliver due to huge volume of parcels. Please allow extra 3-5 days delivery time during these periods.