Nisbets is the leading supplier of commercial kitchen equipment and catering supplies in Australia. We offer over 11,000 catering products online, giving you everything you could ever need to fully kit out your restaurant, bar, café or hotel. We stock high quality catering equipment from some of the biggest brands in hospitality – from Apuro and Moffat to Polar and Victorinox. So whether you need the latest in commercial cooking equipment, the greatest in commercial refrigeration or the finest chef knives, you’re sure to find the catering supplies you’re looking for here at Nisbets. We also offer everything from kitchen utensils and glassware to cleaning equipment and chef clothing, giving you the best choice of commercial kitchen equipment and hospitality supplies available on the market. We boast over 35 years’ experience in serving the catering and hospitality industry. So we know exactly what it takes to make your restaurant, bar, café, hotel, coffee shop, bakery or bistro great. That’s why our restaurant equipment and catering supplies are competitively priced, rigorously tested and backed by a 30-day money-back guarantee, so you can shop at Nisbets with peace of mind. We also offer Click and Collect from all of our nationwide catering equipment stores.

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers

Shipping Policy

1.1 Shipping charges and available delivery options will be displayed at checkout or on the relevant product listing before purchase.

1.2 Certain large, heavy, or bulky items and deliveries to offshore or remote locations (including Tasmania) may attract higher delivery charges and longer delivery timeframes depending on the delivery location. Applicable shipping charges and delivery information will be displayed before purchase.

1.3 We will use reasonable efforts to ensure our delivery partners meet estimated delivery timeframes. However, delivery timeframes are estimates only and may be affected by factors outside our control.

1.4 Customers are encouraged to inspect goods upon delivery and contact us via the Contact Seller link in their Bunnings order confirmation email if any delivery issues are identified.

1.5 All large machinery, refrigeration, and flat-packed goods are delivered to the front door of ground-floor locations only. The delivery driver may, at their discretion, assist with moving goods beyond this point.

1.6 If delivery cannot be completed due to incorrect delivery information provided by the customer, customer unavailability, or other circumstances preventing successful delivery, additional delivery, storage, or re-delivery charges may apply where permitted.

1.7 Tracking information will be provided where available once the order has been dispatched.

1.8 Only in-stock items available for immediate dispatch are listed for sale on the marketplace.

Return Policy

1. Warranties and Returns

1.1 Goods delivered may be returned for a refund, exchange, or replacement within 30 days, provided they are returned unused, in a saleable condition, and in their original packaging.

Certain large or bulky items may be subject to a restocking fee for change-of-mind returns only. Restocking fees do not apply to faulty, damaged, incorrect, or Australian Consumer Law claims.

Certain goods cannot be returned for hygiene purposes. Certain goods such as knives must be returned in adequate postal packaging for health and safety reasons. Certain last-in-line or special-to-order goods may also be non-returnable. Any applicable exclusions or product-specific return conditions will be identified on the relevant product listing.

For change-of-mind returns, return shipping costs may be the responsibility of the customer. For valid claims under Australian Consumer Law, reasonable return shipping costs will be covered where applicable.

1.2 Effective 30 March 2020 and until further notice, products purchased within the following categories will not be eligible for return or refund due to change of mind:

• Rapid Antigen Tests
• Cleaning chemicals
• Disposable food packaging including takeaway cups and cutlery
• Paper towel products, paper napkins and toilet paper
• Cleaning cloths and sponges
• Disposable gloves, masks and PPE items

1.3 If goods are damaged on delivery, please contact us via the Contact Seller link in your Bunnings order confirmation email as soon as reasonably practicable so we can assist with a resolution.

Large goods such as fridges should be visually inspected upon delivery and any delivery damage noted where possible.

If goods are faulty, defective, incorrect, or do not meet the consumer guarantees under Australian Consumer Law, please contact us via the Contact Seller link in your Bunnings order confirmation email. We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.

1.4 Clauses 1.1 to 1.3 do not apply to defects caused by misuse, negligence, failure to follow manufacturer instructions, unauthorised modification, or normal wear and tear. Engineer call-outs and repairs carried out on non-warranty faults or defects may be subject to additional charges.

1.5 Statutory rights for customers placing orders as private consumers for personal, domestic, or household use are not affected.

1.6 To the extent provided by law, goods supplied will:

• Be of acceptable quality
• Match the provided description
• Meet any express warranties
• Be fit for purpose

Nothing in this policy excludes, restricts, or modifies any rights customers may have under the Australian Consumer Law.

For any returns, please contact us via the Contact Seller link in your Bunnings order confirmation email.