Welcome to Nature Pets & Aquariums! Located in Blackburn, Melbourne Victoria, we started as a small business with a passion for all things pets. Over the years, thanks to the support of our loyal customers and the dedication of our wonderful team, we've grown into Australia's largest retailer of pet products and an essential resource for pet care information.
We take pride in offering not only the highest quality pet products but also expert advice to help you care for all your pets—whether they’re furry, feathered, or scaly. Our commitment to excellent customer service and sourcing unique, quality inventory ensures that every visit to Nature Pets & Aquariums is a rewarding experience.

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

At Nature Pets & Aquariums, we’re proud to be one of Australia's fastest-growing online retailers, offering a wide range of pet products on Bunnings Marketplace. Based in Melbourne, Australia, we handle all our orders directly from our local store in Blackburn VIC, ensuring fast, reliable, and secure shipping for our customers. We are committed to providing excellent customer service, so you can shop with confidence. We handle every step of the process, from picking and packing to shipping, using Australia Post to ensure prompt delivery. Each order is provided with a tracking number so you can follow its journey and know exactly when to expect your package. Handling Time - We dispatch all orders Monday to Friday (excluding public holidays). Orders are typically processed and dispatched by 2:30 PM each day. How Quickly Will I Receive My Order? - We offer two delivery options: Australia Post Standard and for larger or heavier items exceeding Australia Post’s weight and size limits (22kg and/or 105cm), we will use an alternative courier at our discretion to ensure a timely delivery. Tracking Information - Once your order is dispatched, you’ll receive an email with tracking details, allowing you to monitor your parcel's progress until it arrives at your door. Thank you for choosing Nature Pets & Aquariums! We strive to make your shopping experience as seamless as possible.

For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.

Return Policy
At Nature Pets & Aquariums we are committed to providing a positive shopping experience for all our customers. Our return policy is designed to comply with the Australian Consumer Law and the guidelines set by the Australian Competition and Consumer Commission (ACCC). Please read our return policy carefully before making a purchase.
1. Consumer Rights Under Australian Consumer Law
Under the Australian Consumer Law, you have certain rights when it comes to returning items. If a product you purchased has a fault, is defective, or does not match the description, you are entitled to a remedy such as a repair, replacement, or refund.
2. Change of Mind
We do not offer returns or exchanges for change of mind, found the product cheaper somewhere else, or simply didn't like the purchase or had no use for it. We encourage you to carefully review your order before completing your purchase to ensure that it meets your expectations.
3. Accidental Purchases or Ordering the Wrong Item
We do not accept returns for items purchased by mistake or if an order was placed accidentally. Please ensure that your order is correct before confirming your purchase. If you need to cancel an order before it has been shipped, please contact us immediately. We are unable to cancel an order that is already in transit.
4. Damages During Installation
We cannot accept returns or offer refunds for products that have been damaged during installation. We recommend that all products be installed according to the provided instructions. If you are unsure or require assistance, please contact our customer service team before proceeding with the installation.
5. Returning Faulty or Defective Products
If you receive a faulty or defective product, or if the product does not meet the guarantees under Australian Consumer Law, please contact us immediately. We may offer a repair, replacement, or a refund, depending on the nature of the issue. To be eligible for a return in these circumstances, the product must be unused and in its original packaging.
6. How to Return a Faulty Product
If you believe your product is faulty, please contact our customer service as soon as possible upon receiving the item. You may be required to provide proof of purchase and photos of the fault or defect to assist in the return process. We will then guide you through the return steps.
7. Contact Us
If you have any questions or need assistance regarding our return policy, please contact our customer service team, we are happy to assist you.
Thank you for shopping with us, we value your support!